Company Description Sales Expert is dedicated to empowering consumers to make informed decisions when purchasing solar power systems, helping them choose the right size and solution for their homes. The company has indirectly supported over 1,000 homeowners in selecting suitable solar options, reflecting its commitment to practical, customer-focused guidance. Led by experienced industry professionals with a combined experience of over a decade, Sales Expert offers strong expertise in the solar sector.

Proudly owned and operated in Australia, the organization values transparency, quality, and long-term customer satisfaction.

Role Description The Office Administrator at Sales Expert will perform day-to-day administrative tasks to support smooth business operations in a remote, contract role.

Responsibilities include managing emails and calendars, organizing digital files and records, handling basic documentation and data entry, and coordinating communication between team members and external stakeholders. The role also involves providing customer service support, such as responding to inquiries, directing requests, and maintaining a skilled and timely communication flow.

The Office

Administrator will help ensure that office systems and processes run efficiently in a virtual environment, contributing to a well-organized and responsive operational structure.

Qualifications

•Duties and Responsibilities – Remote Office Manager

•As an Office Manager at Sales Expert Pty Ltd, your duties and responsibilities will include:

•Manage all daily office work and administration while working remotely.

•Handle daily emails, phone calls, customer enquiries and office communication.

•Manage the CRM system and keep all customer details, leads and project records updated.





•Complete and check all pre-solar installation paperwork, including customer details, quotations, contracts, electricity bills, approvals and required documents.

•Complete and check all post-solar installation paperwork, including installation documents, compliancecertificates, warranties and other required forms.

•Run the Backstop Test for solar installations and maintain proper records of the results.

•Contact electricity distributors, including Powercor, AusNet, Jemena, United Energy and CitiPower, as required for applications, approvals, meter-related enquiries and follow-ups.

•Contact solar panel, inverter, battery and other equipment suppliers for product-related enquiries.

•Coordinate with solar installers, electricians, sales representatives and other team members to ensure jobs arecompleted on time.

•Follow up on pending solar applications, distributor approvals, installation documents and customer paperwork.

•Manage installation bookings, schedules, changes and customer updates.

•Follow up with customers before and after installation to ensure all required work and documents are completed.

•Check that all solar project paperwork is correct, complete and submitted on time.

•Keep track of all pending jobs, completed installations, outstanding approvals and supplier orders.

•Prepare daily reports on sales, installations, pending paperwork,



customer issues and overall office activities for your record

•Send a detailed End-of-Day (EOD) Report to the Company Director every working day.

•Review and follow up on your assigned tasks every day until they are completed.

•Follow up with staff, suppliers, installers and distributors regularly to avoid delays.

- Keep all company records, customer information and important documents organised and confidential.
- Handle customer complaints and resolve general office issues or report them to the Director when required.
- Maintain good communication between the sales, administration, installation and management teams.
- Attend online meetings, provide work updates and follow instructions from the Company Director.
- Follow all company policies, safety requirements and applicable Australian laws.
- Suggest improvements to office operations, customer service and solar paperwork processes.
- Complete any other reasonable office administration or solar business duties assigned by the Company Director that are suitable for your position.

Daily Work and Reporting Requirements The employee must:
- Check and update all assigned work every working day.
- Follow up on all pending tasks, emails, customer requests and project paperwork.
- Update the CRM and daily work tracker with accurate information.
- Inform the Director immediately about urgent matters, major delays or unresolved issues.
- Submit an End-of-Day Report to the Director before finishing each working day, covering completed work, pending tasks, follow-ups, problems and priorities for the next working day.
- Take responsibility for managing assigned work and completing tasks within agreed deadlines.

📌 Office Administrator (Australia)
🏢 Sales Expert
📍 Australia