About the company

At Strata One our philosophy is that Strata Management is not only about bricks and mortar, it's about people. This is reflected in our commitment to invest in staff development. Having won multiple awards, we credit our success to our ethical and personalised approach. Our mission is to utilise our expertise to create harmonious community living, and we value integrity, commitment and mutual respect in our team.

About the role

As Operations Manager, you’ll play a key role in building an award-winning strata management business, leading our procedural systems and driving continuous improvement. Based in Narrabeen, you’ll oversee both office-based and remote team members, making sure we deliver consistent, high-performing, customer-focused outcomes across the business.

Key responsibilities

- Reporting and auditing of business functions for accuracy and timeliness against agreed standards, procedures and legislation

- Track issues through to resolution, by identifying root causes of gaps and implementing corrective actions across key business performance areas

- Oversee the administrative processes such as issuing of management agreements, updating new owner details, on-boarding of new plans, and IT co-ordination with two direct reports

- Ensuring a positive client experience by enhancing strata templates,



client-facing communication documents and ensuring incoming calls are handled and vetted professionally

- Manage the internal systems and procedures manual including team training and process improvements

- Set expectations, allocate work and resources, monitor workloads, and ensure deadlines and service standards are met.

- Deliver training and procedural updates in person and virtually, and provide regular coaching, mentoring and feedback.

- Support business projects and initiatives, collaborate with internal and external stakeholders, and complete other operational tasks as required.

What we're looking for

- A qualification in business, administration, finance, compliance or a related field is preferred.

- A strata or property services qualification and strata or property management experience are highly regarded.

- Experience in administration, operations or compliance, including checking work, running reports and resolving process gaps.

- Experience leading, training or supervising staff and working with remote teams.

- Customer service experience and a skilled phone manner.

- Strong analytical, problem-solving and root-cause analysis skills.

- High attention to detail, strong time management and the ability to prioritise competing deadlines.

- Clear, constructive written and verbal communication skills.

- Understanding of accounting processes is preferred.

📌 Operations Manager (North Narrabeen)
🏢 Strata One
📍 North Narrabeen