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- Must Have Skills: Strong experience in Oracle HCM Cloud Application Support and Maintenance. /n
- Good understanding of Incident, Problem, Change, and Service Request Management processes. /n
- Experience working in AMS/Managed Services environments with SLA-driven support. /n
- Solid troubleshooting, analytical, and stakeholder management skills. /n
- Experience in testing, release management, and quarterly patch validation. /n /n /n Nice to Have Skills: Excellent communication and documentation skills /n /n
- Detailed

Provide L2/L3 functional support for Oracle HCM Cloud applications.

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- Analyze, troubleshoot, and resolve incidents, defects, and service requests within SLA timelines. /n
- Perform impact assessment, configuration changes, testing, and deployment of approved enhancements. /n
- Support Oracle quarterly release analysis, regression testing, and production deployment activities. /n
- Conduct root cause analysis for recurring issues and recommend permanent solutions. /n
- Collaborate with business users, HR stakeholders,



and technical teams to ensure seamless service delivery. /n
- Prepare operational reports, service metrics, and governance updates. /n
- Identify opportunities for automation, process improvements, and service optimization. /n /n Participate in knowledge management activities and maintain support documentation. /n Minimum Years of Experience: 8 + Years /n Certifications Needed: N/A /n /n
- you would expect the Subcon to shoulder and execute: Must Have Skills: Robust experience in Oracle HCM Cloud Application Support and Maintenance. /n
- Good understanding of Incident, Problem, Change, and Service Request Management processes. /n
- Experience working in AMS/Managed Services environments with SLA-driven support. /n
- Strong troubleshooting, analytical, and stakeholder management skills. /n
- Experience in testing, release management, and quarterly patch validation. /n /n /n

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📌 Oracle HCM Cloud Application (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne