/n /n Build Strong Communities. Lead High-Performing Teams.

Drive Regional

Success. /n /n About the Opportunity /n We're looking for an experienced and commercially savvy Regional Operations Manager – South to lead and inspire a network of stores across the region, driving performance, customer experience, operational excellence and team capability. /n As Regional Operations Manager, you'll take ownership of a portfolio of stores and sites, leading teams to deliver outstanding customer experiences, strong commercial outcomes and consistent operational standards. You'll partner closely with cross-functional stakeholders to improve performance, drive sales growth and build leadership capability across the network. /n This role is perfect for a leader who thrives in a fast-paced, multi-site environment and enjoys balancing strategic thinking with hands-on operational leadership. /n /n In this Role /n /n

- Leading, coaching and developing Area Managers, Store Managers and Site Leaders across the region.

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- Driving a high-performance culture focused on customer service, accountability, safety and commercial success.

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- Delivering regional sales, profitability, labour productivity and operational performance targets.

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- Ensuring consistent execution of retail, trade and operational standards across all sites.

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- Using data and performance insights to identify opportunities, address challenges and drive continuous improvement.

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- Partnering with Trade Sales, Merchandise, Inventory, Logistics and Support Office teams to deliver strong business outcomes.

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- Leading change initiatives and embedding new ways of working across the regional network.

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- Building leadership capability, succession pipelines and talent development plans.

/n /n /n What we are looking for /n /n

- Significant leadership experience in multi-site retail, operations or a similarly complex customer-facing environment.

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- Experience in Trade distribution is essential

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- Proven success leading geographically dispersed teams and driving performance through others.

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- Solid commercial acumen with experience managing sales, P&L;, labour and productivity metrics.

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- Demonstrated ability to influence, engage and build strong stakeholder relationships.

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- Experience leading operational improvement and organisational change.

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- A passion for developing people and creating high-performing teams.

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- Experience within hardware, trade, building products or a related industry will be highly regarded.

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/n What’s on offer /n

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/n We’re proud to offer a workplace that supports your well-being, growth, and belonging: /n

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/n ️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually /n

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/n Career Growth: Endless learning and development opportunities /n

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/n Parental Leave: 12 weeks of gender-neutral paid leave for primary carers /n

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/n Inclusive Culture: Bronze Employer for LGBTQ Inclusion /n

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/n ⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025) /n

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/n Mental Health: Gold accreditation by Mental Health Australia /n

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/n Flexibility: Flex Ready and Family Friendly Workplace accredited, Hybrid working arrangements available! /n About Us /n At Total Tools & Hardware Group (Part of Metcash), we’re more than just a group of hardware and tool retailers — we’re a national network helping build stronger communities. /n Backed by trusted brands like Mitre 10, Total Tools, and Home Timber & Hardware, TTHG supports independently owned, joint venture, and company‑owned stores across Australia. /n With a strong focus on local ownership and expert advice, we give tradies, builders, and DIYers the edge they need to tackle any job — big or small. Whether it’s trade‑quality tools from Total Tools or reliable hardware from Mitre 10 and HTH, TTHG is the powerhouse behind the stores that keep Australia building. /n This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity. /n /n

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📌 Regional Operations Manager (Melbourne)
🏢 Metcash
📍 Melbourne