About The Company

Serco brings together people, technology and partners to deliver services that address complex challenges for governments and communities. Across Australia, New Zealand and the Middle East, Serco’s work supports millions of people through its core capabilities in Health, Defence, Maritime, Justice and Community Services. The organisation is committed to creating meaningful outcomes and helping employees build rewarding careers while contributing to essential public services.

At Serco, you will join a mature enterprise Salesforce environment supported by experienced technology professionals. The platform has a clear roadmap and offers opportunities to develop modern capabilities, improve business processes and contribute to enterprise programs with visible, practical outcomes.

About The Role

Serco is seeking a hands-on Salesforce Developer for a permanent, full-time opportunity. This role can be based flexibly anywhere in Australia and offers the chance to broaden your impact through a 24-month technology roadmap. You will design, build and enhance secure, scalable Salesforce solutions that create business value and support important services.

Working across Apex, Lightning Web Components, integrations and contemporary development practices, you will help deliver useful experiences for employees and customers. You will work independently, apply sound technical judgement and collaborate with stakeholders to turn business needs into supportable solutions. You will also have the opportunity to identify improvements, share ideas and help strengthen Serco’s in-house Salesforce engineering capability.

Qualifications

You will bring around five years of hands-on Salesforce development experience,



or equivalent demonstrated capability, with strong practical skills in Apex and Lightning Web Components. Experience with Salesforce Sales Cloud and/or Service Cloud is required, as is the ability to design and build integrations with third-party systems using REST or SOAP.

You will be proficient with Salesforce DX, Git and modern software development practices, including automated testing, code reviews and source control. Strong problem-solving skills and sound technical judgement will help you build secure, scalable and maintainable solutions. You should be comfortable communicating with technical and non-technical stakeholders, constructively challenging ideas and explaining technical decisions clearly.

Salesforce Platform Developer I certification is expected. Platform Developer II or relevant specialist certifications will be viewed favourably.

Responsibilities

Design and develop elegant, maintainable Salesforce solutions using Apex, Lightning Web Components and platform capabilities. Build intuitive digital experiences that simplify complex tasks for customers and employees, and develop robust REST and SOAP integrations between Salesforce and external business systems.

Contribute to deployments and disciplined application lifecycle, source control and release practices. Improve platform performance,



security, code quality, test coverage and scalability. Translate business requirements into practical technical solutions, communicate progress and decisions clearly, and collaborate effectively with colleagues and stakeholders.

You will also identify opportunities to improve systems, processes and user outcomes, contribute ideas to the platform roadmap and provide technical guidance where appropriate. Your work will support important enterprise programs and the continued development of Serco’s Salesforce capabilities.

Benefits

This permanent, full-time role offers versatile working arrangements and the opportunity to contribute to high-impact enterprise projects. Serco supports your professional and personal goals through ongoing learning and development, assistance with Salesforce certification and growth opportunities, and access to experienced colleagues, trusted leaders and meaningful autonomy.

You will work on a mature platform with a clear roadmap, meaningful technical challenges and opportunities to build capabilities that deliver real business value. Career possibilities across a global organisation provide further scope to develop your experience while contributing to services that matter to communities.

Equal Opportunity

Serco seeks and celebrates diversity and encourages applications from people of all backgrounds and cultures. The organisation is committed to inclusion and belonging, with Employee Networks led by colleagues who champion these values. Serco welcomes applicants who are motivated to use their skills to make a positive contribution and impact a better future.

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