This role will take strategic ownership of a portfolio of DTC brands and some of the biggest brands in eCommerce, owning the full Retention Strategy across Email, SMS, loyalty, automation, and subscription programs.

The Opportunity: The chance to join APAC's fastest growing CRM & Retention Agency, working directly alongside the Founder and owning end to end strategic delivery for a number of clients. You'll manage a team of Account Managers, overseeing output & delivery across Automation, Lifecycle, Loyalty, Email & SMS and Subscription programs, whilst managing key client & stakeholder relationships. You'll use your hands on the tools experience to develop, shape & deliver solid results across a range of different clients, identifying new opportunities for growth & scale and reporting & presenting to key senior leaders.

Experience Needed & What You'll be Working on:

- A solid background in CRM & Retention Marketing, ideally in an Agency environment, with a focus on eCommerce, DTC & Retail - Indepth, hands on experience with Klaviyo, or similar platforms such as Yotpo, Emarsys, SFMC or Braze - Robust experience in owning & shaping CRM strategies, from brief & concept, through to execution - Broad experience & exposure to all facets of CRM, including Loyalty, Automations and Subscription - A solid track record in delivering uplift across all key metrics, from LTV,



Retention & Engagement rates, as well as revenue increases - Deep data segmentation experience & the ability to analyse large data sets, database sizes & present actionable insights - A passion for living & breathing data, as well as commercial thinking, identifying new areas of opportunity & presenting these to the wider SLT The Benefits:
- A fully remote role, based anywhere in Australia, with flexible working hours to suit your schedule & a true work-life balance - The chance to join APAC's fastest growing CRM & Retention Agency, currently securing 3-4 new clients per month - Working across a portfolio of some of the biggest brands in eCommerce, household names, with varying - Joining the business at a time of hyper-growth, with a clear pathway for the Strategy function to expand even further - Additional benefits, such as Annual Retreats to global locations - Joining a team culture that's built around innovation, continuous growth, working amongst a team of some of the best & brightest minds in CRM - Working directly alongside the Founder, in a high-impact, strategically focused role Additional information - Fully remote role, based anywhere within Australia - Joining the fastest growing retention Agency in APAC - Strategic ownership of a portfolio of some of the biggest brands in eCommerce

📌 Senior CRM Strategist (Brisbane)
🏢 Jivaro
📍 Brisbane