About us

Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community. Our team is dedicated to making a meaningful difference in the lives of those we serve, and we pride ourselves on our inclusive, supportive workplace culture.

Our office covers four territories in the Sydney Metro area; Eastern Suburbs, Inner West, Sutherland and St George.

About the role

We are seeking a Service Coordinator to join our team at our Mascot, NSW office on a full time basis.

The Service

Coordinator plays a vital role in ensuring the smooth delivery of aged and disability support services by managing administrative, operational and coordination responsibilities. This position is essential to the success of our service delivery, acting as a key point of contact between clients, staff, management and external stakeholders. You will be responsible for scheduling, resource allocation, quality assurance and maintaining the systems that enable our support workers to deliver excellent care to our clients.

Key responsibilities

- Scheduling and coordinating support visits to ensure appropriate allocation of resources and timely service delivery to clients

- Managing rosters and staff allocation to match client needs with available support workers

- Processing client referrals, assessments and onboarding documentation

- Maintaining accurate records and databases relating to client information, support hours and service delivery

- Acting as the primary point of contact for clients and carers,



responding to enquiries and addressing concerns

- Coordinating communication between support workers, clients, families and internal teams

- Monitoring service quality and compliance with organisational policies and procedures

- Liaising with external stakeholders including My Aged Care, the NDIS and other partner organisations

- Preparing reports and maintaining documentation for regulatory and quality assurance purposes

- Supporting the resolution of client issues and escalating concerns appropriately

- Assisting with training and induction of new support workers

What we're looking for

- Experience in a customer service, administration or coordination role, preferably within aged care, disability support or community services

- Strong organisational and time management skills with the ability to manage multiple priorities

- Excellent communication skills, both written and verbal, with the ability to liaise effectively with diverse stakeholder groups

- Proficiency with computer systems and databases, including familiarity with rostering and scheduling software

- Knowledge of the aged care and disability support sectors, including My Aged Care and NDIS frameworks

- Ability to work independently and as part of a team in a fast-paced environment





- Strong attention to detail and commitment to maintaining accurate records and documentation

- Compassion and empathy for vulnerable client groups, with a genuine commitment to person-centred care

- Reliability and professional demeanour

- Current NDIS Worker Screening Check

Desirable

- Minimum of 2 years’ experience in a coordination role within the health, aged care, not-for-profit, or community services sector.

- Experience using AlayaCare or similar rostering and workforce management software.

- Current Australian Drivers Licence

What we offer

At Just Better Care, we recognise that our people are our greatest asset. We offer a market-competitive salary package and a range of benefits to support your wellbeing and career development. These include:

- Ongoing professional development and training opportunities to enhance your skills and knowledge

- A supportive, inclusive workplace culture where your contribution is valued and recognised

- Flexible working arrangements where possible to support work-life balance

- Regular team lunches, dinners, afternoon teas, birthday/anniversary celebrations and more!

- Career progression opportunities within a growing organisation
- A team environment where collaboration and mutual respect are fostered

- Access to employee assistance programs and wellbeing resources
- The opportunity to make a meaningful difference in the lives of vulnerable community members

Apply now

If you meet the above requirements and are interested in joining Just Better Care as a Service Coordinator, please submit your resume outlining your relevant experience and why you are interested in this role. We look forward to hearing from you.

📌 Service Coordinator (Mascot)
🏢 Just Better Care
📍 Mascot