Mandurah Auto Group is seeking a proactive, customer-focused Service Advisor who takes pride in keeping customers informed and getting the details right.

You’ll be the link between our customers and workshop, coordinating service requirements and helping deliver a smooth experience from first enquiry to vehicle collection. It’s a role where clear communication, practical problem-solving and strong follow-through make a difference every day.

The role

Your responsibilities will include

- Greeting service customers and understanding their vehicle concerns
- Preparing accurate repair orders, estimates and service documentation
- Liaising with technicians on job progress and completion times
- Explaining servicing and repair recommendations in transparent, practical terms
- Obtaining customer approval for additional work and associated costs
- Keeping customers updated on progress, pricing and vehicle collection




- Following up customers and supporting service and customer satisfaction targets

About you Previous Service Advisor or automotive customer service experience will be highly regarded. You’ll also bring:

- Confidence building rapport and managing customer expectations
- Strong administration, organization and time management skills
- The ability to explain technical information in everyday language
- A practical approach to resolving concerns and changing priorities
- A current driver’s license

Why apply

- Take ownership of the customer journey from booking to collection
- Use your people skills and automotive knowledge every day
- Work closely with technicians and the wider dealership team

? Apply now with your resume and take the next step with Mandurah Auto Group. Subject to a Satisfactory National Police Certificate

📌 Service Advisor (Mandurah)
🏢 Mandurah Auto Group
📍 Mandurah