Service Navigator - Geelong Medicare Mental Health Centre For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position Details

- Full Time or Part Time Maximum Term Contract until 30 June 2027
- Classification: SCHADS Level 4 with a salary range of $92,378 - $99,393 per annum (pro rata if part time) + Superannuation
- Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
- Location: Geelong Medicare Mental Health Centre, Norlane Victoria 3214

About your new role The Geelong Medicare Mental Health Centre (GMMHC) provides the Geelong community an alternative service to attend when experiencing mental health crisis. The centre provides free, immediate, short and medium-term care to adults over the age of 18 years with the aimof making it easier for anyone living in the Greater City of Geelong catchment to access equitable, free, and quality mental health support. We offer a welcoming place for people to access mental health information, services and supports from qualified professionals (clinical and lived experience staff) over extended hours. The dedicated Service Navigator will work across both Geelong Medicare Mental Health Centre (MMHC) and the Step Thru Care (STC) Program. The role will develop the infrastructure required to strengthen integration between the two programs by establishing shared referral and intake pathways, improving demand management, reducing waitlist pressures, and ensuring consumers are connected to the most appropriate service in a timely manner.

The Service Navigator will act as a central coordination point between both services, improving service accessibility, reducing duplication, and enhancing the overall Consumer experience. The Navigator role will also build referral pathways to ensure integration with the broader health eco system.

About Neami National

We're Neami. We're big believers in everyone having the prospect to live a full life. We support people to achieve wellbeing and mental health outcomes that matter to them. We provide services across Australia for mental health and wellbeing, housing and homelessness, and suicide prevention.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. We support people to improve their quality of life in a way that suits them.





We're proud to support 34,000+ people living with mental health challenges each year across Australia and offer services over 40 different Indigenous lands.

Values

Together with our vision and purpose, our values define who we are and guide the way we operate. They are fundamental to our identity, and we align all our actions with them.

- Connecting
- Collaborating
- Learning
- Belonging

What will Neami offer

- Generous leave entitlements including Gratis Lead, Wellness Leave and Parental Leave (pro rata if part time)
- Optional monthly Accrued Day Off (ADO) for full-time staff
- 17.5% Annual Leave Loading
- Flexible work arrangements are available for maintaining your work-life balance
- Professional development through regular practice development sessions and coaching with your supervisor
- Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
- Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)
- Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family

What you will bring to the role

Essential

- Formal tertiary qualification in a related field and/or equivalent experience working in a relevant setting.
- Demonstrated understanding of the mental health sector or equivalent.
- Experience working with consumer information systems, maintaining accurate documentation and data collection.
- High level of interpersonal skills and emotional intelligence.
- Strong capacity to engage effectively when working with discomfort, distress and people experiencing crisis.
- Proven ability to work autonomously with minimal supervision and to prioritise multiple tasks to meet conflicting deadlines.
- Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations.
- Ability to adapt communication style to meet the needs of a diverse range of people and identify changing needs within a group.
- Transferable sector knowledge and experience.
- Awareness of risk assessment and principals of risk management.
- Commitment to trauma-informed, recovery-oriented, and culturally responsive practice.




- Strong computer literacy.

What the role requires

- National Criminal History Check (police check) - disclosable outcomes considered
- Current Working with Children Check
- Australian working rights
- A valid driver's licence

How to apply The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (please select the paperclip icon in the top right-hand corner). To apply for this position, please:

- Click the 'Apply' button where you will need to create a username and password
- Upload your resume and cover letter.

When applying for this position, you are asked to tell us about your previous experience, your interest and suitability for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call). If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Darren Riggon | Clinical Service Manager | (phone hidden) and [email protected]

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If you have any technical issues when applying for this role, please email [email protected] for assistance.

If your application is shortlisted:

- We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions.
- We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami.

Applications Close: 25 November 2026 Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click here for the full statement.

📌 Service Navigator (Norlane)
🏢 Neami National
📍 Norlane