About the role

JRB GROUP PTY LTD is seeking an experienced Service Manager to join our team in Hemmant, Queensland. This is a full-time position that plays a crucial role in managing and overseeing all service operations within our automotive business.

As Service

Manager, you will be responsible for ensuring exceptional service delivery, maintaining high operational standards, and leading a team of service technicians to achieve business objectives. This role is essential to our company's success, as you will directly impact customer satisfaction, team performance, and overall profitability.

Key responsibilities

- Oversee all service operations and ensure efficient workflow management within the service department

- Manage, supervise and mentor service technicians, including scheduling, performance management and training

- Maintain and monitor service quality standards to ensure customer satisfaction and compliance with manufacturer requirements

- Develop and implement service procedures, policies and best practices to improve operational efficiency

- Manage service scheduling, work orders and customer bookings to optimise productivity and turnaround times

- Monitor inventory levels of parts and materials, ensuring adequate stock for service operations

- Handle customer complaints and resolve service-related issues professionally and promptly

- Prepare and maintain accurate service records, reports and documentation

- Achieve and exceed service targets and key performance indicators set by management

- Liaise with parts department,



sales team and management to ensure seamless business operations

- Budget management and cost control within the service department

What we're looking for

- Proven experience as a Service Manager in the automotive industry, ideally with 3+ years in a similar role

- Solid knowledge of automotive service operations, maintenance procedures and manufacturer specifications

- Excellent leadership and team management skills with the ability to motivate and develop staff

- Outstanding customer service focus and ability to handle challenging situations professionally

- Strong organisational and time management abilities with attention to detail

- Proficiency in service management software and computer systems

- Excellent communication skills, both written and verbal

- Problem-solving abilities and sound decision-making skills
- A valid driver's licence and willingness to test drive vehicles when necessary

- Relevant qualifications or certifications in automotive service management are desirable

What we offer

At JRB GROUP PTY LTD, we are committed to supporting the growth and wellbeing of our employees.





We offer a competitive remuneration package appropriate to your experience and qualifications. You will have the opportunity to work with a professional team in a dynamic automotive environment, where your leadership skills will be valued and developed. We provide ongoing training and professional development opportunities to support your career progression within the automotive industry. Our workplace culture emphasises teamwork, integrity and customer focus. We also offer a supportive work environment where your contributions are recognised and rewarded.

About us

JRB GROUP PTY LTD is a leading automotive service provider based in Hemmant, Queensland. With a strong reputation for quality workmanship and excellent customer service, we pride ourselves on delivering reliable automotive solutions to our valued clients. Our business is built on a foundation of professionalism, expertise and customer satisfaction.

We are committed to maintaining the highest standards in service delivery and fostering a workplace culture that encourages teamwork, innovation and continuous improvement. Our team is passionate about the automotive industry and dedicated to providing outstanding service experiences.

Apply now

If you believe you have the skills, experience and enthusiasm for this exciting opportunity, we would love to hear from you. Please submit your resume, a cover letter outlining your relevant experience, and contact details to JRB GROUP PTY LTD. We look forward to reviewing your application and discussing how you can contribute to our team.

📌 Service Manager (Hemmant)
🏢 JRB Group
📍 Hemmant