/n Job Purpose /n The System Operations Analyst II provides advanced technical support to NYSE Group Exchanges, National Markets Services, back office, support personnel, and IT staff, ensuring high customer satisfaction and minimizing IT-related problems. This role supports the daily operations of industry-leading trading exchanges, advanced Help Desk support, and Market Compliance Supervision within the overall architecture of the ICE/NYSE exchanges, divisions, and infrastructure. This is a 24/7 environment requiring shift rotation and/or weekend work. /n /n Responsibilities /n /n

- Provide advanced technical support to clients by troubleshooting and resolving complex internal and customer issues.

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- Maintain operations and administration of ICE/NYSE systems using established policies and procedures.

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- Oversee production environment by adhering to the Incident Management and Change Management policies (e.g., ITIL, ISO 9000, Cobit), including communication, escalation, and follow-up for root cause analysis.

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- Prepare and maintain comprehensive documentation for troubleshooting and recovery procedures.

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- Participate in strategic and tactical projects to further innovate and improve Exchange systems and processes.





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- Mentor and train junior analysts in troubleshooting and Exchange administration tasks.

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- Bachelor's degree or equivalent systems/application support experience.

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- Intermediate level experience with Linux Operating System.

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- Understanding of TCP/IP, UDP, and Multicast protocols.

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- Proven ability to work in a customer focused environment and dedication to providing the best possible user experience.

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- Effective communication skills with both technical and business resources.

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- Solid logical thinking, critical thinking, and analytical problem-solving skills.

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- Demonstrated reliability, flexibility, and attention to detail.

/n /n /n Preferred Knowledge and Experience /n /n

- Experience in the financial and investment industries/technologies.

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- Understanding of programming/scripting (Python, BASH, etc..) languages.

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- Familiarity with FIX Protocol.

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- Experience with enterprise monitoring tools.

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- Experience working in cloud or cluster-based/virtualized environments.

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📌 Systems Operations Analyst - NYSE (Melbourne)
🏢 Intercontinental Exchange Holdings
📍 Melbourne