Who Are we?

As a world-leading provider of digital printing and workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.

Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Our Ricoh Graphic Communications team are proud experts in High Volume Production Printing processes and digital integration. We help our customers deliver more sustainable and cost-effective choices to their customers through our industry leading range of Production Printing technologies.

Ideal Candidate

We are seeking a candidate who is technically skilled with a genuine interest and commitment to continuous learning and development. Experience with Field Service Support of other Production Printing products would be an advantage, but not essential.

The Ideal candidate will have:

· Previous Experience in a similar role servicing electro-mechanical equipment

· Strong problem-solving ability

· Ability to work in high pressure environment

· Strong technical ability and knowledge

· Excellent communication skills; ability to engage confidently with internal and external stake holders

· Excellent attention to detail, well organised and good time management.

· An interest and commitment to continual learning and self-development

Is this the role for you?

Key Responsibilities:

· Deliver quality work for scheduled pre- and post-sales support to our customers via logged Service Orders

· Complete on-site and remote hardware and software installations

· Provide end user training on our hardware and software solutions





· Perform troubleshooting diagnostics of software issues that have been logged via Service Orders

· Perform Field Service calls that achieve the service objectives of customer satisfaction

· Discuss all machine faults and problems with customers in a professional and courteous manner, advising the customer on all aspects of the Service call.

· Follow all processes for Chargeable Services calls which follow outside of the contracted offers

· Document customer sites when changes have been made to the workflow, outside of the original project

· Accurately account for all spare parts and consumables used in the achievement of Service objectives by following all Process.

To be successful in this role:

This will suit someone with high technical aptitude. Full training across Ricoh products and services will be provided.

As a suitable candidate, you will also have:

· Experience in resolving technical network situations is highly desirable.

· Current driver's license and willingness to obtain WWCC.

· Ability to work alone in a client site.

· Strong Client Focus.

· Professional attitude

· Proactive identification and management of any potential technical or safety issues

· Experience in the IT, print copier and Industrial Print environment would be highly regarded.

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:

· Market-competitive salary package

· Fully Maintained Company Vehicle

· Paid Parental Leave

· Purchased Leave Scheme

· Participation in our RedE recognition program

· Free income protection cover

· Wellness program

Please note: This role requires full working rights in Australia and does not offer sponsorship. We are eager to fill this position as soon as possible.

📌 Technician Production (Eastern Creek)
🏢 Ricoh
📍 Eastern Creek