Job Description
/n/nEbury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed./nIf you’re a collaborator who wants to help transform how businesses operate globally, get in touch
- we’d love to discuss how Ebury can accelerate your career so you can shape the future./n/n/nSenior Operations Analyst/nRegional Operations/nEbury Sydney Office
- Hybrid: 4 days in the office, 1 day working from home per week/nWhat you’ll do/n/n
- Reconciliation of client funds received across Ebury’s network of bank accounts, across all back office systems, in accordance with internal processes./n
- Instruction and verification of client payments, in accordance with internal processes and in line with internal SLAs./n
- Completion and verification of clients beneficiaries, in accordance with internal processes./n
- Conduct post-payment investigations, following up with Ebury’s Liquidity Providers and Partner Banks until full resolution./n
- Contact Ebury’s Liquidity Providers and Partner Banks to ensure transaction queries are prioritized and incidents are investigated promptly./n
- Conduct updates and 4-eyes controls on client information as part of Ebury’s Ongoing Due Diligence, adhering to the relevant processes and procedures./n
- Review of transactions and 4-eyes approval subject to Financial Crime Screening review, adhering to established processes and procedures and escalating as appropriate./n
- Help clients to resolve questions or issues regarding their transactions and payments, on email, phone and chat,



in a manner appropriate to the nature of the query and the client in question./n
- Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes./n
- Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed./n
- Support in the delivery of induction training for new starters as well as continue to support colleague learning and development./n
- Resolve day-to-day issues arising during daily processes, and escalating more complex challenges via the appropriate channel. /n
- Support in ad-hoc projects within the department and wider business, as required./n
- Contribute constructive feedback on processes, with the aim of improving efficiency, service, and/or risk/n
- Adhere to all internal policies, processes and procedures./n
- Quality standard, dealing with substandard work productively & constructively. /n
- Uphold and reinforce company and departmental values./n
- Ability to consistently meet Quality KPI's / SLA’s as determined by the role. /n
- Help all analysts to understand accountability and importance of owning outputs./n
- Takes responsibility and ownership of any allocated workload and takes accountability for the output of team members needing support./n/nWhat you’ll need/n/n
- /n/n Understanding of the main FX products offered by Ebury, including spot, fixed forward, window forward and non-deliverable forward,



and the cash movements associated with these./n/n
- /n/n Advanced knowledge of low and high-value payment clearing schemes in the different jurisdictions in which Ebury operates./n/n
- /n/n Advanced knowledge of SWIFT in a cross-border payments context, including MX and MT message types./n/n
- /n/n Strong communication skills, both verbal and written/n/n
- /n/n Highly empathetic, with strong active listening skills/n/n/n
- /n/n Understanding of fraud risks present in a payments environment, including red flags and indicators of suspicious or concerning activity./n/n
- /n/n Understanding risks relevant to the payments and FX market, and the red flags that are indicators of these./n/n
- /n/n Client-oriented and service-driven, with the willingness to go the extra mile to exceed client expectations./n/n
- /n/n Proactive, with the ability to work effectively within a fast-paced and high pressure environment./n/n
- /n/n Highly organised, with the ability to work to deadlines, multi-task, and prioritise and re-prioritise workload as needed. /n/n
- /n/n Diligent, with excellent attention to detail./n/n
- /n/n Effective critical thinking skills, with the ability to find solutions to problems independently./n/n
- /n/n Co-operative, and comfortable working in a team environment./n/n
- /n/n Curious and engaged, takes ownership of own learning journey by asking questions and seeking out current information./n/n
- /n/n Adaptable, with the ability to cope with changing products, processes and procedures./n/n
- /n/n Motivated and driven, with a desire to make Ebury a success. /n/n
- /n/n Experience with the FX products offered by Ebury, including spot, fixed forward, window forward and non-deliverable for

📌 Senior Operations Analyst (Sydney)
🏢 trabajo au
📍 Sydney