Join us as a

Warehouse & Logistics Coordinator

As the worlds leading hearing care provider, we are not just a company that makes products, we are a team on a mission to help people experience the joy of sound. Every day we work towards creating a life without limitations through our core brands Phonak, Unitron and Advanced Bionics. We have more than 14,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves - they transform lives.

Join us as a Warehouse & Logistics Coordinator, and the work you do will transform the hearing experience of millions of people and give you meaning.

Your Tasks

- Allocate daily tasks and rebalance work within the agreed shift plan, matching workload to team members’ training and capabilities. Remain hands on in warehouse activities as operational needs require.
- Monitor order queues, workload and carrier cut-off times; prioritise urgent orders within agreed service rules and raise capacity constraints promptly.
- Coordinate receiving, inspection, put-away, replenishment and cycle counts. Investigate discrepancies, maintain accurate stock locations and escalate adjustments for approval.
- Coordinate picking, packing and dispatch against the approved order documentation. Confirm products, quantities and required serial numbers before sealing and releasing parcels; resolve or hold discrepancies through the approved process.
- Liaise with Customer Care and relevant internal teams on order status, shortages, urgent requests and dispatch exceptions; communicate realistic updates and escalate unresolved issues.
- Provide a documented handover of outstanding orders, stock issues, incoming goods, safety concerns and next-shift priorities.



Support opening or closing routines for the assigned shift.
- Model safe work practices, maintain housekeeping and follow approved quality, security and product-handling procedures. Report incidents and hazards promptly and stop or escalate unsafe work.
- Support induction, task demonstrations and on-the-job training in approved procedures; check understanding and raise training needs with the Team Leader.
- Record errors, rework and delays; help identify root causes and trial approved improvements to packing flow, layout and standard work. Support scanning or system changes when introduced.
- Identify slow-moving or potentially obsolete stock for review. Maintain segregation where required and obtain authorisation before any stock adjustment, relocation requiring approval, write-off or disposal.

Your Profile

- Demonstrated warehouse or logistics experience, accurate stock handling and experience helping organise daily work.

- excellent attention to detail
- knowledge of WHS
- good verbal and written communication skills
- adaptable as we implement new processes and products
- a desire to keep our customers happy
- experience using SAP

Our Offer

We can offer you a recent challenge , with interesting tasks and much more - including an open corporate culture, support for further training and development, opportunities to take on responsibility, and attractive employment conditions.

If you meet the above criteria, and would like to make an initial enquiry or apply for the position, please forward your application letter and CV to ****@sonova.com

Thank you for your interest in career opportunities with Sonova, however, only those selected for an interview will be contacted.

📌 Warehouse & Logistics Coordinator (The Hills Shire)
🏢 Sonova
📍 The Hills Shire