Mobile Operations and Service Delivery Manager

Spacetalk | Sydney CBD | Full time | Hybrid – 4 Days Office / 1 Day WFH

Help build the operations behind a fast-growing mobile business.

Spacetalk (ASX: SPA) is an Australian technology company delivering connected devices, mobile telecommunications and innovative software solutions designed to keep families connected and safe.

We started in kids’ smartwatches and are growing into whole-family safety. That now covers online safety for teens and 24/7 monitoring for older family members. Spacetalk Mobile is at the centre of it. We run an MVNO in Australia, are moving our network to TPG, and are preparing to launch in the UK and Germany, with the US to follow.

We’re hiring our first dedicated Mobile Operations and Service Delivery Manager. You’ll report to the SVP Mobile, own day-to-day service delivery, and build the operating model that lets us scale and launch new markets quickly.

What you’ll do

- Own the full customer service lifecycle: ordering, activation, porting, plan changes, SIM replacement and cancellation.

- Make sure provisioning, porting, billing and CDR processing meet or exceed partner SLAs.

- Manage day-to-day relationships with network providers, MVNEs, SIM suppliers, OSS/BSS providers and integration partners, and lead operational escalations.

- Find process bottlenecks and automate them to raise throughput and lower cost to serve.

- Standardise workflows and documentation so new markets launch on a repeatable model.

- Support launches of new plans, eSIM initiatives and bundled offerings,



giving operational input into plan design.

- Improve digital onboarding, real-time usage alerts and self-service.

- Run operational dashboards on service performance, SLA compliance, resolution times, churn, ARPU and NPS.

- Reduce escalations and repeat issues with our Philippines-based support team, and turn support data into insight for retention.

- Supply operational data for forecasts, pricing and promotions.

- Build the function over time, including hiring and leading an Operations Analyst.

What you’ll bring

- Hands-on experience running live mobile, MVNO, MNO or MVNE service operations.

- Experience delivering subscriber migrations or major mobile launches.

- Technical fluency in SIM/eSIM, subscription lifecycles and API-based provisioning.

- Strong partner and vendor management, SLA tracking and incident coordination.

- A record of automating processes and standardising workflows.

- Commercial awareness and strong analysis skills.

- Clear writing and a habit of following things through yourself.

- Desirable: experience with TPG / IMZI, Gigs or Telgea, OSS/BSS platforms, CDR processing, eSIM or international launches.

How we work

Our values are Innovate, Engage and Elevate. Innovate means finding smarter ways to automate and streamline. Engage means building transparent partnerships with providers and internal teams. Elevate means lifting customer experience through real-time data and proactive problem-solving.

How to apply

Apply with your CV and a short note about a process you automated or a launch you delivered.

📌 Mobile Operations and Service Delivery Manager (Sydney)
🏢 Spacetalk trading as MGM Wireless Holdings
📍 Sydney