About the role

Lead the day-to-day delivery of in-home and community aged care that respects each older person's rights, goals, preferences and independence. Coordinate staff, service planning, quality activities and resources so that agreed care is secure, reliable and responsive to changing needs. The manager connects operational delivery with clinical governance, workforce capability and financial oversight. Work with the governing body or senior leader, clinical lead, clients, supporters, referral partners and other providers to resolve risks and improve services.

Key responsibilities

- Oversee intake, service suitability and commencement. Ensure agreed supports reflect assessed needs, client goals, consent, available resources and the services the organisation can safely provide.

- Coordinate person-centred service and care planning with clients, their chosen supporters and relevant clinicians. Arrange accessible communication, cultural support and advocacy where required.

- Ensure service agreements, schedules and charges are explained before services commence and changes are documented.

- Monitor delivery against the plan, arrange reviews when needs change, and coordinate referrals, hospital transitions and discharge or transfer arrangements.

- Respond to missed visits, complaints and deterioration promptly. Arrange continuity of essential care and clear escalation pathways, including after-hours arrangements.

- Recruit and allocate staff according to verified screening, qualifications, professional registration, skills and client needs. Maintain visibility of credential expiry and restrictions.

- Develop safe rosters that allow travel, documentation, breaks, supervision and continuity of care. Monitor fatigue,



lone work and staffing shortfalls.

- Provide induction, coaching, regular supervision, performance feedback and access to training. Work with the clinical lead to verify competencies before clinical task allocation.

- Address conduct, performance and attendance concerns fairly, in consultation with the appropriate HR or senior management support.

- Promote respectful teamwork and a workplace where staff can raise safety concerns without retaliation. Manage conflict and support wellbeing.

About you

- Relevant qualification in health, aged care, community services, management or a related discipline, supported by demonstrated experience managing in-home or community care services.

- Demonstrated ability to lead a dispersed care workforce, coordinate rosters, manage competing priorities and respond to service disruptions.

- Working knowledge of rights-based aged care, safeguarding, incident and complaint management, applicable quality requirements and continuous improvement.

- Experience in care coordination, stakeholder communication, service budgets, documentation and digital care or rostering systems.

- Sound judgement about scope, delegation and escalation, including when a qualified clinician is required.

- Strong written and verbal communication, cultural awareness, conflict resolution and a commitment to respectful client and staff relationships.

- Current role-appropriate screening and work rights. A current driver's licence and suitable transport where travel is an inherent requirement.

- Desirable: Experience with Support at Home or other relevant aged care funding, quality audits, service development, dementia care, restorative approaches and change management. A management qualification or postgraduate study is desirable.

📌 Clinical nurse (Brisbane)
🏢 Distinction at Home Care
📍 Brisbane