Westar Trucks Campbellfield is seeking an experienced Service Advisor / Assistant Workshop Controller to join our busy truck service operation, supporting Isuzu, Western Star, MAN and Dennis Eagle.

This is a genuinely varied role that combines technical knowledge, administration, and job card/Repair Order (RO) processing experience with customer service and workshop coordination.

Working alongside the Workshop Controller, Technicians, Service Advisors, Warranty and Parts teams, you'll help keep jobs moving, customers informed, and repair orders progressing efficiently through the workshop.

This is a hands-on, influential role for someone who understands how a busy truck workshop operates and enjoys being the link between the customer, service department, and workshop.

What's on Offer?

- Competitive base salary + commission
- Opportunity to move off the tools while retaining your technical involvement
- Varied role across Service, Workshop, Parts and Warranty
- Work with leading truck brands and experienced dealership professionals
- Ongoing manufacturer and dealership training
- Long-term career development opportunities
- Employee discounts on vehicles, servicing and parts
- Bunnings PowerPass trade discounts
- Supportive leadership and positive team environment
- Job security with a long-established automotive group

About the Role
You'll combine Service Advising with hands-on workshop support, helping coordinate jobs from booking and repair through to completion and vehicle handover.

Your responsibilities will include:

- Managing and maintaining job cards and Repair Orders (ROs)
- Providing professional customer service and repair updates
- Assisting the Workshop Controller with daily workshop coordination
- Monitoring job progress, repair timelines and workshop workflow
- Ensuring repair orders contain accurate information and documentation
- Liaising with technicians regarding job status, diagnosis and required repairs
- Coordinating with Parts to minimise delays and keep jobs moving




- Assisting with workshop scheduling and job allocation
- Supporting warranty administration and claim documentation
- Monitoring technician productivity and repair progress
- Assisting with quality control and vehicle handovers
- Supporting technicians and apprentices where required
- Helping identify and resolve workshop bottlenecks
- Maintaining clear communication between Service, Workshop, Parts and Warranty

About You
You could currently be working as a:

- Truck or Heavy Vehicle Service Advisor
- Workshop Supervisor
- Warranty Administrator seeking something different
- Assistant Workshop Controller
- Experienced Technician looking to transition off the tools

To succeed, you'll bring:

- Technical knowledge of trucks, heavy vehicles or commercial vehicles
- Strong administration skills
- Experience managing job cards and Repair Orders (ROs)
- Understanding of dealership service and workshop processes
- Strong customer service and communication skills
- Confidence communicating with technicians, customers and internal departments
- Solid organisation and the ability to manage changing priorities
- Good computer and system skills
- High attention to detail, quality and safety
- Current driver's licence

Why Join Patterson Cheney?
Join a 3-time Employer of the Year with approximately 1,000 team members across multiple automotive and truck brands. Established in 1915, Patterson Cheney has built its reputation through strong customer service, manufacturer partnerships and long-term career opportunities for its people.

How Do I Apply?
If you have the technical knowledge, administrative skills, and flexibility to cover a variety of positions in the service department, we'd love to hear from you.

Click Apply and submit your application today.

We encourage interested candidates to apply as soon as possible, as the role may be filled before the advertisement is removed.

Patterson Cheney is an equal opportunity employer. Applicants must have full working rights in Australia. Agency applications will not be accepted.

📌 Service Advisor/Assistant Workshop Controller (Campbellfield)
🏢 Westar Trucks
📍 Campbellfield