About Phoenix Ability

Phoenix Ability provides in-home and community-based support to NDIS participants across Geelong and surrounding areas.

We are a small, supportive organisation founded on the belief that exceptional participant outcomes start with exceptional Support Workers.

We value people who bring common sense, lived experience, a people-centred and neuro-affirming approach, and a willingness to learn, contribute and take ownership in their role.

Our Support Workers are trusted members of a participant's support network. They build strong relationships, contribute observations, identify opportunities, support participant goals, collaborate with families and professionals, and help create meaningful outcomes.

We intentionally remain small, so our staff, participants and families are genuinely known, supported and valued. Our employees are never just another number, and neither are the people we support.

What Makes Phoenix Ability Different?

This role involves more responsibility, learning and professional growth than many traditional support worker positions.

Our Support Workers are trusted members of a participant's support network and are encouraged to contribute ideas, identify opportunities, collaborate with others and take initiative to improve participant outcomes.

We offer a high level of autonomy and trust, with the opportunity to genuinely influence participant outcomes and service quality.

Who We're Looking For

This role may be a great fit if you:

✔ Naturally take ownership and follow things through

✔ Notice opportunities for improvement and take action rather than waiting for direction

✔ Enjoy building strong relationships with participants, families and professionals

✔ Like understanding the bigger picture rather than focusing only on the task in front of you

✔ Value learning, feedback and continual improvement

✔ Feel motivated when you can make a genuine impact in someone's life

✔ Enjoy collaborating with others to solve problems and achieve meaningful outcomes

✔ Take pride in being reliable, proactive and professional

You don't need to know everything when you start. We provide training, mentorship and support. What matters most is your willingness to learn, contribute and take ownership of your role.

What You'll Be Doing

As a Support Worker with Phoenix Ability, you will play an active role in helping participants build skills, achieve goals, strengthen relationships and access meaningful opportunities.

Responsibilities include:

- Providing individualised in-home and community-based support

- Assisting with daily living tasks, personal care and community access where required

- Supporting participants to develop skills, confidence and independence

- Identifying opportunities that improve participant outcomes and quality of life

- Implementing support plans, therapy recommendations and behaviour support strategies

- Building positive relationships with participants, families and support networks





- Collaborating with therapists, support coordinators, schools and other professionals

- Contributing observations, ideas and recommendations that support participant outcomes

- Participating in care team meetings and planning discussions

- Completing documentation and communication accurately and on time

- Supporting continuity of care through proactive communication and teamwork

- Taking ownership of your professional development and ongoing learning

How We Work

We are committed to supporting our employees through mentorship, training, supervision and collaboration.

We seek team members who are willing to actively engage in their role and professional development.

Our team members:

- Take ownership of their role and follow through on commitments

- Actively contribute to participant outcomes rather than simply completing tasks

- Stay informed about participant goals, strategies and important updates

- Attend and participate in training sessions, team meetings, supervision and professional development opportunities

- Engage positively with feedback, reflection and ongoing learning

- Contribute ideas, solutions and opportunities that improve participant outcomes

- Communicate professionally and collaborate with participants, families, colleagues and external professionals

- Support consistency of care through clear communication and documentation

- Take initiative when opportunities, concerns or barriers are identified

- Contribute positively to our culture and support the success of colleagues and the broader team

This role offers a high level of autonomy, trust and professional growth. It is best suited to individuals who enjoy taking ownership, contributing ideas, building meaningful relationships and continually developing their skills.

Benefits

- Paid travel time and kilometres to shifts (Fair Work only requires payment between shifts)

- Kilometre reimbursement (paid as a reimbursement to reduce tax)

- Full shift payment if a shift is cancelled within two hours of commencement (not required for casual staff under Fair Work)

- Employee Assistance Program (EAP), including access to external counselling and mental health support for you and your immediate family

- Ongoing mentorship, training and professional development

- Regular supervision, reflective practice and team meetings

- Participant-specific training and guidance

- Direct access to leadership and personalised support

On Offer

We are seeking two individuals and offering a minimum 12-month commitment.

We value your lived experience, common sense and people-centred,



neuro-affirming approach. The successful applicants will demonstrate a growth mindset and the ability to take ownership in their role.

Recent employees often begin with a smaller caseload while we carefully match participants and gradually build hours over time.

Essential Requirements

- Current National Police Check

- Current Working With Children Check (or willingness to obtain)

- Current First Aid and CPR certification

- Current Australian Driver Licence

- Reliable vehicle with comprehensive insurance

- Mobile phone suitable for ShiftCare, Microsoft Teams and Outlook

- Two recent work-related references

Preferred But Not Essential

- Certificate III in Individual Support, Disability or related qualification

- Industry experience

Persons transferring from other industries are encouraged to apply.

How to Apply

Please include responses to the following questions in your application.

1. Availability and Hours

- How many hours per week are you looking for?

- Please send us your ideal roster, including days, times and whether you are available for sleepover or active overnight shifts.

- What is the minimum number of hours per week you would need for this position to be financially and practically sustainable for you while your caseload is developing?

2. Training and Team Involvement

Which statement best describes you?

a) I actively seek out this training and team involvement, and would like to be heavily involved.

b) I am happy to participate when required.

c) I would prefer to focus primarily on direct participant support; this is what I enjoy most.

Please explain your answer.

3. Participant and Support Preferences

Please tell us:

- Which participant groups you most enjoy supporting or feel you work best with (e.g. children, adolescents, adults, psychosocial disability, autism, intellectual disability, physical disability, etc.).

- Whether there are any participant groups that are not a good fit for you.

- Whether you prefer personal care and daily living support, community access, mentoring and skill development, or a combination of both.

Please explain your preferences.

4. Experience and Interests

- Do you have experience supporting participants who display behaviours of concern or who have complex support needs? Please describe.

- Tell us about your hobbies, interests and passions, both past and present. We'd love to hear everything, including hobbies you may not think are relevant to this role. We also welcome hearing about interests or hobbies you'd like to explore in the future.

We ask this because shared interests often help us create strong matches between participants and support workers.

5. Anything Else?

Is there anything else you think would help us understand who you are and the strengths you would bring to our team?

If you're looking for a workplace that values growth, collaboration, initiative and genuinely high-quality support, we'd love to hear from you.

📌 Support Worker/Peer Metor (Geelong)
🏢 Phoenix Ability
📍 Geelong