About Vantage

Vantage powers, cools, protects and connects the technology of the world’s well‑known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Regional Operations

The Regional Operations team plays a critical role in enabling secure, reliable, and scalable data center operations across the portfolio, ensuring consistent service delivery and operational performance for Vantage customers. Operating across multiple sites, the team provides the governance, systems, and operational frameworks required to maintain the health and integrity of infrastructure environments. With deep expertise in mission critical operations, Regional Operations integrates engineering, service management, and operational support functions to drive consistency, performance, and continuous improvement. Responsibilities include establishing standardized operating practices for new and existing facilities, overseeing maintenance and capacity strategies, optimizing performance across sites, and ensuring effective response and recovery from unplanned events through coordinated regional support.

About the Chance

Vantage's Critical Facility Operations teams manage our buildings and deliver best-in-class data centre services to our customers. At the front line are Critical Facility Engineers, responsible for the safe operation of critical electrical and mechanical infrastructure — work that demands deep operational knowledge and genuine fluency in service; change, incident and problem management. We are seeking a technically minded,



organised and detail-oriented analyst to lead and govern the APAC Operations Service Management program across all three disciplines. The position is pivotal: it ensures every infrastructure change across our APAC data centres is executed with precision and transparency, and that every significant incident converts into a defensible root cause analysis and a corrective action that genuinely closes. You will be the regional focal point for governance, risk mitigation and compliance across our mission‑critical environments. You will own the change lifecycle end to end across all APAC sites — submission, approval, execution and post‑change review — applying the Level of Risk (LOR) framework to classify changes and confirm that mitigation is proportionate and in place. The mandate extends equally to the post‑event side: progressing the Problem lifecycle in ServiceNow, driving RCA (Root Cause Analysis) and Review completion against agreed service levels, holding the standard on record integrity across priority, Configuration Item and resolution coding, and maturing the APAC Known Error Database toward permanent engineered solutions. Success depends on close partnership with Site Operations, Engineering, Reliability and Customer teams, supported by training delivery, workflow optimisation and contribution to the APAC drill programme. You will also sustain audit readiness across change, incident and problem records,



and produce the regional KPI and trend reporting on risk levels, RCA quality and corrective action closure that leadership relies on.

Your Duties and Responsibilities

Lead the implementation and continuous improvement of APAC Operations Change, Incident and Problem Management processes, ensuring alignment with global policies and operational excellence standards. Oversee the end-to-end lifecycle of change requests and Problem records, from submission and initiation through approval, execution, root cause analysis and post‑event review, across all APAC sites. Ensure the Level of Risk (LOR) framework is applied, changes are appropriately categorised, incidents are correctly prioritised, and appropriate mitigation strategies are in place. Act as the APAC authority on MOP, SOP and EOP standards, owning procedure quality, structure and governance across all sites. Lead training and coaching that builds site team capability, holds teams to a consistent standard and reduces operational risk. Collaborate with Site Operations, Reliability Engineering and Customer teams to ensure clear communication and alignment on change, incident response and Problem investigation activities. Maintain accurate records of all changes, incidents and Problems, ensuring documentation and record hygiene meet internal audit, customer and regulatory requirements. Monitor Change, Incident and Problem metrics and KPIs to track approval timelines, risk levels, Root Cause Analysis (RCA) service level performance and corrective action closure. Ensure RCA review outputs are reviewed for quality, completeness and evidence rigour, with corrective actions tracked through to validated closure. Ensure documentation an

📌 Senior Availability Management Analyst, APAC (Australia)
🏢 Vantage Data Centers Australia
📍 Australia