Front Desk Reception / Admin (Casual) – Cobra Martial Arts Cannington

Receptionist / Administration & Customer Service

Location: Cannington, Perth WA
Hours: 19.5 hours per week – Tuesday, Wednesday & Thursday afternoons/evenings
Employment: Casual
Pay: Fitness Industry Award – approximately $33.05/hr starting ADULT rate

A long-term opportunity for the right person

Cobra Martial Arts & Fitness Centre Cannington has been proudly established for 35 years. Following the retirement of our long-term receptionist of 12 years, we are looking for the right person to become the current face of our centre.

This is an important customer-facing position within our school. Approximately 90% of our members are children, so the person in this role needs to be warm, professional, organised, energetic and genuinely enjoys dealing with children and parents.

We are looking for someone who wants a stable, long-term position and who takes pride in doing their job well.

This position is not suited to someone whose availability is likely to change around university or other changing timetables. The advertised shifts are fixed and need to be reliably covered every week.

About the Role

Your responsibilities will include:

Front desk reception and customer service

Greeting students, parents and visitors

Answering phones and handling enquiries

Responding to enquiries professionally and promptly

Booking appointments and trial lessons

Following up students who do not attend class and helping them rebook

Following up outstanding or overdue fees in accordance with our procedures

Processing enrolments and tuition payments

Over-the-counter sales of martial arts courses, equipment and merchandise

Use a cash register, handle cash and use Eftpos

Data entry and maintaining accurate member records

Using online booking, payment and membership apps and software

Managing online calendars, appointments and schedules

Email correspondence with members and prospective members

Supporting instructors and helping maintain a smooth front desk operation

Opening and closing the centre





Daily setup of reception and maintaining a clean, organised environment

Printing, scanning, filing and general administration

Helping create a friendly, welcoming and professional atmosphere throughout the centre

The role involves both customer service and administrative follow-up. You need to be comfortable making daily telephone calls, including enquiry follow-ups and polite overdue-fee follow-ups.

For the right person, this position offers the opportunity for career progression into a higher-level role and additional shifts. Candidates who demonstrate the necessary skills, reliability, initiative and leadership potential over a 12-month period may be considered for promotion.

About You

We are looking for someone who is:

Highly reliable – punctual and dependable

Friendly, positive and energetic

Warm, patient and confident around children and parents

Professional and well presented

Confident speaking with people face-to-face and on the telephone

Well spoken, with excellent and clear verbal and written communication skills

Organised, accurate and efficient

Comfortable making telephone calls and following up customers

Comfortable with customer service, sales and discussing payments

Calm, respectful and mature

Humble and willing to learn

Receptive to direction, training and constructive feedback

Able to follow established procedures rather than needing to do things their own way

A team player who communicates respectfully with management, instructors and other staff

Able to take responsibility for tasks and follow them through to completion, without needing reminding

Positive in their approach to children, parents, students and fellow staff

We are particularly interested in people who understand that our receptionist is not simply someone who sits behind a desk. You are an important part of the overall student and parent experience and help keep the school running smoothly.

Computer & Administration Skills

You should be confident using a Windows PC and have good general computer literacy, including:

Microsoft Word

Microsoft Excel

Email

Accurate typing and data entry

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📌 Front Desk Reception (Australia)
🏢 Cobra Martial Arts
📍 Australia