JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better worldAt JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
What this chance involves:The Workplace Experience Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio. The Experience Services Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our clients, to provide superior service delivery while enhancing their individual personal and professional skills. Ambassadors are responsible for the on-site delivery of the culinary services as it applies to the defined region.



Ambassadors will act as Block’s front of house representatives, ensuring all Block employees are given a high level of customer service in everything they deliver.

Key Responsibilities
include:Daily pantry inventory management includes ordering, stocking, and quality controlAmbassadors will be responsible for catering requests made by Block employees within the designated office locations in scopeAmbassadors will be cross trained in other functional areas relating to workplace experience and act as an additional layer of support in the site locations in scope. This may include meeting and event support, facility coordinator level responsibilities, administrative needs, etc.
Ambassadors are responsible for proactively identifying issues relating to the culinary program and liaising with leadership and the defined culinary vendor for any required escalation.
Execute Ambassador services in a manner consistent with the SLA’s, standard processes, skilled brand image and compliant with applicable local laws, rules, and regulationsConduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the ClientSupport data collection, sentiment gathering,



and reporting to ensure alignment with the Clients’ goals and objectivesStrive to continually improve experience service performance and enhance culinary operationsAchieve and exceed goals including performance goals, team goals and Clients' goals and objectives.
Serve as an initial point of contact for Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guestsEnsuring Exceptional ServiceWorks collaboratively within the account team in the delivery of culinary serviceAssists with third party vendor relationships and service partners to provide maximum service deliveryIntuitive service delivery, anticipating needs or concerns exceeding Client expectationsBuilds meaningful lasting relationships with Client employees and guestsVisibly engaged and well known throughout the workplaceReceives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answeredIdentify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occurEngage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficienciesAssistance and flexibility with Client events as needed to ensure flawless deliveryProvide administrative and operational excellence for culinary servicesPerform additional job duties, as requestedSound like you? This is what we’re looking for:1-3 years minimum prior relevant experience in hospitality, facility / p

📌 Workplace Experience Ambassador (Australia)
🏢 Jll
📍 Australia