Employment Type: Full time or Part-Time – Flexible Options Available For The Right Candidate

We're open to both full-time and part-time employment arrangements, depending on the experience, availability and suitability of the successful candidate.

At NB Industries, we believe finding the right person is more important than fitting someone into a predetermined arrangement, and we're happy to discuss options that work for both the individual and our business.

About NB Industries

At NB Industries, we're proud to be a 100% Queensland-owned business with a long-standing reputation built on quality, reliability and strong relationships.

Over the years, we've continued to grow, evolve and strengthen our position across the industries we support. Our success has been built on the hard work and dedication of our people, the trust of our customers and our commitment to delivering on what we promise.

We're an established business that never stands still. We're always looking for ways to improve, embrace new opportunities and strengthen how we operate, while staying true to the values and relationships that have brought us to where we are today.

Our people are at the heart of everything we do, and we're committed to creating a workplace where teamwork, initiative and a genuine sense of pride in our work are valued.

Our core values guide the way we operate:

Attitude is Everything | Quality Without Compromise | Teamwork | Integrity | Strong Relationships | Solve & Share

The Opportunity

We're seeking a knowledgeable, personable and proactive Parts Representative to join our Parts & Warehousing team in Mackay.

This is a customer-focused role that combines technical parts interpreting,



account management and business development.

Rather than being based behind a parts counter all day, you'll be out visiting our key customers, spending time in their workshops, understanding their operations and building genuine working relationships with the people who rely on us.

You will become a trusted point of contact for our customers, helping them identify the parts they need, preparing quotations, coordinating supply and ensuring they receive the level of service they expect from NB Industries.

You will also work closely with our Spare Parts Lead and National Director of Sales to identify opportunities, develop competitive pricing structures and strengthen our parts offering across existing and prospective customers.

This is an important position within our business, and we're looking for someone who will take real ownership of our customer relationships, maintain clear visibility of sales opportunities and contribute to the continued growth of our Parts division.

Key Responsibilities

Customer Relationships & Account Management

Build and maintain strong, professional relationships with our existing key customers.

Conduct regular customer visits, including scheduled meetings at customer workshops and operational facilities.

Develop a thorough understanding of each customer's business, equipment,



parts requirements and operational challenges.

Become a reliable and knowledgeable point of contact for customers, ensuring enquiries and requests are followed through.

Maintain regular communication with customers to identify upcoming requirements and opportunities to provide additional support.

Take a proactive approach to customer service, ensuring our customers feel valued, supported and confident in dealing with NB Industries.

Parts Interpreting & Customer Support

Accurately identify, interpret and source auto electrical, automotive and mechanical parts and accessories.

Provide technical advice and practical parts solutions to customers.

Prepare and follow up quotations, ensuring accuracy, competitive pricing and timely communication.

Coordinate parts orders with our internal Parts & Warehousing team and external suppliers.

Arrange and deliver parts directly to customers when required.

Take ownership of customer enquiries from the initial request through to successful supply and delivery.

Work closely with customer workshop teams to understand their requirements and assist in minimising equipment downtime.

Business Development & Sales Growth

Work collaboratively with the Spare Parts Lead and National Director of Sales to identify opportunities to increase parts sales.

Assist in developing and reviewing customer-specific pricing structures and supply arrangements.

Identify opportunities to expand the range of products and services supplied to existing customers.

Build relationships with prospective customers and identify new business opportunities.

Provide feedback on customer requirements, ma

📌 Parts Representative (Australia)
🏢 NB Industries
📍 Australia