Singh Dental Group is the central management organisation supporting our network of dental practices. We provide operational and administrative support across areas including human resources, finance, compliance, recruitment, training, marketing and business systems.

Our focus is to provide each practice and its team with the leadership, resources and systems needed to operate efficiently, grow sustainably and deliver consistently high standards of patient care.

About You :

N/A

Position Summary :

Role Purpose

The Receptionist is the first point of contact for patients and plays an important role in creating a welcoming, professional and positive experience from the initial enquiry through to the completion of treatment.

The Receptionist is responsible for providing exceptional customer service while supporting the efficient operation of the practice’s reception and administrative functions.

Working closely with the Practice Manager, Head Receptionist, clinicians and the broader practice team, the Receptionist assists with appointment scheduling, patient communication, enquiries, recalls, treatment follow-ups, payment processing, patient records and general practice administration.

The Receptionist must ensure all interactions are managed professionally, accurately and confidentially in accordance with applicable laws, Company policies and approved procedures.

Role Scope and Allocation of Responsibilities

Not every Receptionist will perform every responsibility in this position description at all times.

In addition to the core responsibilities, a Receptionist may be assigned particular leadership, scheduling, financial, reporting, training,



complaint-management or workflow responsibilities from time to time, having regard to operational requirements and the employee’s skills, qualifications, training and experience.

Where a Receptionist is formally assigned primary responsibility for coordinating the reception team and clinic-wide front-office functions, the Company may designate that employee as the Head Receptionist.

Head Receptionist responsibilities may include coordinating daily reception duties, overseeing appointment books, supporting the reception team, monitoring recalls and confirmations, coordinating onboarding, managing reception workflows and assisting the Practice Manager with front-office performance.

A Head Receptionist remains responsible for the core Receptionist duties and also performs the additional responsibilities formally allocated by the Company.

Appointment as Head Receptionist and any related changes to duties, reporting arrangements or remuneration will be communicated in writing.

The Company may reasonably allocate, vary, share or reallocate duties according to clinic requirements, provided those duties are lawful, reasonable and within the employee’s skills, qualifications, training and experience.

Reports to:

Key Requirements :

- Previous experience in reception, administration or customer service.
- Excellent communication and interpersonal skills.




- Strong organisational and time management skills.
- High level of accuracy and attention to detail.
- Confident computer skills and ability to learn new software.
- Ability to multitask and work effectively in a busy environment.
- Professional presentation and telephone manner.
- Understanding of confidentiality and privacy obligations.
- Experience processing HICAPS, EFTPOS and health fund claims.
- Understanding of dental terminology and treatment processes.

Job Responsibility :

Core Responsibilities

Patient Reception and Customer Service

- Welcome patients in a friendly, skilled and caring manner.
- Ensure patients and visitors are acknowledged promptly.
- Answer incoming telephone calls professionally and in accordance with Company procedures.
- Respond to emails, online enquiries and patient messages within required timeframes.
- Manage patient enquiries and direct requests to the appropriate team member.
- Communicate clearly and respectfully with patients, families, clinicians and other team members.
- Maintain a calm, professional and solutions-focused manner during busy or challenging situations.
- Ensure every patient receives a positive and consistent customer experience.
- Protect patient privacy and maintain confidentiality at all times.

Appointment Management

- Schedule, confirm, reschedule and cancel appointments in accordance with Company procedures.
- Select the correct clinic, clinician, appointment type and appointment duration.
- Review appointment requirements and ensure required information is recorded.
- Assist with maintaining efficient appointment books while

📌 Receptionist (Australia)
🏢 Singh Dental Group
📍 Australia