Senior Investigations Officer, Risk & Governance

Mental Health and Wellbeing Commission – Melbourne VIC

The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians. We¿re focused on
supporting Victorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them of contact with
communicable diseases, safeguarding their drinking water, developing the best health, wellbeing and care facilities in the world, being at the forefront of mental health and
wellbeing treatment or accelerating medical research. It¿s all part of the way we partner with the community to help every individual lead a healthy life.

About the role:

Under the supervision of the Principal Investigator, the Senior Investigations Officer will manage and provide advice on complaints involving serious quality and safety issues and/or breaches of the Mental Health and Wellbeing Act 2022 (the Act) and human rights. The role will involve the identification of opportunities for service improvement through investigations, undertakings, recommendations, and coaching and advice to services.

The Senior Investigations Officer will have expertise in mental health law and will provide advice to colleagues as a technical specialist. They will also assist with the development of new practices and processes for the Investigations team.

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.





We see it as our job to support Victorians to stay healthy and secure. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:

Can you demonstrate the following?

- A technical specialist in mental health law with experience in examining and providing advice about serious quality and safety issues and/or breaches of legislation.
- Able to identify issues and potential improvements that safeguard people's rights and promote improved outcomes for people and broader service improvements.
- A confident and persuasive communicator who can build effective relationships with stakeholders when dealing with sensitive and complex matters.
- Positive and passionate about making a difference, with demonstrated skill in working in ways that are driven by the lived experiences of consumers, families and carers.

Qualifications / Specialist Expertise

- A tertiary qualification preferably in health or human services/ dispute resolution/ investigations/ law.
- A formal qualification or recognised credentials in fields related to investigations and assessment of quality and standards.
- Extensive recent and relevant experience in the conduct of sensitive and complex investigations and/or reviews.




- Experience in complaint/dispute resolution with proven high level assessment and review skills and a track record of achievement in handling and resolving complex matters.
- Knowledge of the Victorian Mental Health and Wellbeing Act 2022, the Victorian Charter of Human Rights and Responsibilities Act 2006 and other relevant legislation, policies and government directions.

What we offer:

- The prospect to perform meaningful work, making direct contributions toward enablingVictorians to be the healthiest people in the world.
- A wide range of growth and development opportunities within the department and wider Victorian Public Service.
- A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhan cing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at***@health.vic.gov.au. For more information on our commitment to inclusion and diversity seeinclusion and diversity at the Department of Health.

If you have any queries in relation to participation in recruitment processes at Health, or experience any issues in applying, please feel free to email *****@health.vic.gov.a

📌 Senior Investigations Officer, Legal Services (Australia)
🏢 Mental Health and Wellbeing Commission
📍 Australia