ING is seeking a Customer Journey Expert to map and optimise how customers interact with payments and other banking experiences. You’ll combine customer insights, data analysis and cross-functional collaboration to reduce friction and simplify journeys, from payments to servicing across retail banking products.
You’ll influence changes that improve outcomes, leverage tools like Copilot for insights, and drive practical improvements that make banking simpler and more effortless for thousands of
📌 Customer Journey Architect (Australia)
🏢 ING
📍 Australia
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