Looking for an IT role where you can actually build your skills, work with great technology and have some freedom in how you get the job done?

Neteffects is looking for an enthusiastic Support Engineer to join our growing team.

Based on the Gold Coast, Neteffects has been providing IT consulting, managed services and technology support to organisations in Australia and around the world for more than 26 years.

With continued growth and expansion, we're looking for another excellent person to join our team.

This is a full-time position, preferably based on the Gold Coast, with the opportunity to work across a diverse range of customer environments, technologies and projects.

The Role

As a Support Engineer, you'll be part of the team responsible for supporting and managing our customers' technology environments.

This isn't a role where we expect you to know everything from day one. Training and support will be provided, with the aim of developing your skills and progressively involving you in more complex support, implementation projects and the ongoing management of customer networks.

Depending on your experience, your day could include:

- Troubleshooting Windows desktop and application issues
- Supporting Microsoft 365, Teams, SharePoint and OneDrive
- Managing user accounts, permissions, MFA and Microsoft Entra ID
- Supporting Windows Server and Active Directory environments
- Troubleshooting networks, switches, Wi‑Fi, firewalls and VPNs
- Assisting with Microsoft Azure and cloud environments
- Supporting Microsoft Intune and managed endpoints
- Monitoring and maintaining customer systems
- Managing patching, software deployment and endpoint security
- Troubleshooting backup and recovery issues
- Working with virtualised server environments
- Using remote monitoring, management and ticketing platforms
- Providing remote and onsite customer support
- Assisting senior engineers with infrastructure, cloud and security projects
- Maintaining accurate technical documentation

Our engineers work across desktop, Microsoft 365, device, application,



network and infrastructure troubleshooting, with experienced senior engineers available for escalation of more complex cloud, identity, security and infrastructure issues.

Technologies You'll Work With

Neteffects works across a wide range of technologies and vendors, including:

- Microsoft 365
- Windows Server
- Cisco
- AWS
- Veeam
- ConnectWise
- Endpoint and cybersecurity technologies
- Hyper‑V and VMware
- Networking, switching, firewalls and wireless infrastructure

The breadth of the role is significant. Current Neteffects work includes technologies and projects involving Intune, Purview, Conditional Access, Exchange Online, certificate services, domain controllers, virtual machines, switching and firewall infrastructure.

What We're Looking For

We're interested in people who are genuinely enthusiastic about technology and want to continue developing their skills.

You don't need to tick every box.

Experience in any of the following would be advantageous:

- Microsoft 365 or Microsoft environments
- Windows desktops and servers
- Active Directory and Entra ID
- Cisco or Meraki networking
- Firewalls, switching, Wi‑Fi and VPNs
- Veeam or other backup platforms
- RMM and ticketing platforms
- PowerShell
- MSP or IT service provider environments

A relevant degree, Microsoft certification or Cisco certification would be advantageous, but practical skills, attitude and your ability to learn are equally important.

More Than Technical Skills

We're looking for someone who:

- Enjoys solving problems
- Takes ownership rather than simply passing problems on
- Provides exceptional customer service
- Communicates well with technical and non-technical people
- Can manage their own workload and priorities
- Isn't afraid to ask questions when they don't know something
- Enjoys learning new technologies
- Works well as part of a team
- Takes pride in doing things properly
- Wants to build a long-term career in IT

Most importantly, we're looking for someone with the right attitude.

Technology can be taught. Curiosity, responsibility and a genuine desire to help customers are much ha

📌 IT Support Engineer (Australia)
🏢 Neteffects
📍 Australia