Program Officer | Residential Rehabilitation

Transformation Centre Dooralong Pty Ltd. – Dooralong NSW

Remuneration: SCHADS Award Level 3, depending on qualifications and experience, plus applicable shift penalties and allowances.

Shift Work: Rotating roster across a 24/7 operation, Monday to Sunday, including mornings, afternoons, overnight shifts and weekends.

Key Responsibilities

Position Purpose

The Program Officer supports participants in their day-to-day residential rehabilitation journey and helps maintain a safe, structured and supportive workplace at the Transformation Centre.

Working directly with participants, Program Officers support daily routines, approved transport, accommodation arrangements, program attendance and community duties. They reinforce Centre rules and expectations consistently and respectfully, promoting responsibility, positive behaviour and engagement in recovery.

Program Officers maintain a visible presence across the Centre, observe changes in participant behaviour or wellbeing, share relevant information with Case Workers and Shift Supervisors, and respond to or ...

Program Officers remain responsible for coordinating participant groups and overseeing completion. Other facilities assistance is secondary to participant needs and shift priorities.

Key Responsibilities

Participant Support & Daily Living

Provide practical, respectful support to participants throughout their daily routines and residential experience.

Prepare rooms and cabins for new admissions, departures and approved room moves; ensure accommodation is clean, ready and appropriately equipped.





Provide approved participant transport to and from appointments and authorised destinations as allocated.

Build trusting, supportive relationships with participants while maintaining clear professional boundaries, recognising the limits of the role and ensuring relationships remain appropriate, respectful and focused on participant wellbeing and recovery.

Assist participants to understand and follow their responsibilities for accommodation, shared spaces and community living.

Administer and document participant medication in accordance with Centre procedures, training and authorised responsibilities.

Conduct and document drug and alcohol testing in accordance with Centre procedures.

Program Engagement & Community Duties

Encourage and support participant attendance at program sessions, activities and scheduled commitments.

Organise participants into suitable groups, allocate and explain community duties, work alongside participants, supervise safe completion and check the standard of work.

Present community duties as a meaningful part of the rehabilitation program that builds routine, teamwork, responsibility, practical skills and contribution to the community.

Coordinate participant community duties across shared-area cleaning, kitchen and dining tasks, accommodation upkeep and appropriate property-based activities. Seek Facilities Team guidance on property priorities,



equipment and technical safety requirements.

Reinforce strategies and expectations agreed by Case Workers without undertaking case management or therapeutic interventions.

Maintain an active, visible presence and reinforce Centre rules, routines, curfews, approved movements and behavioural expectations fairly and consistently.

Conduct required safety, security, visitor, accommodation and participant checks in accordance with Centre procedures.

Conduct regular and scheduled participant room and cabin checks in accordance with Centre policies and procedures, ensuring accommodation standards are maintained, safety concerns are identified and any breaches or issues are appropriately documented and escalated.

Comply with the Centre’s Raptor Attendance Policy and associated procedures, ensuring visits are appropriately managed, participant interactions are supervised as required, and concerns, incidents or breaches are promptly documented and escalated.

Apply trauma-informed, culturally safe and respectful approaches while maintaining clear boundaries and accountability.

Follow safeguarding, incident reporting, emergency response, WHS, medication and drug and alcohol testing procedures within training and authorisation.

Participant Observation & Team Communication

Observe participant wellbeing, behaviour, mood, engagement and conduct during everyday interactions, responding calmly to immediate concerns and escalating risks promptly.

Communicate relevant observations, positive progress and emerging concerns promptly and factually to Case Workers and Shift Supervisors.

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📌 Program Officer | Residential Rehabilitation (Australia)
🏢 Transformation Centre Dooralong
📍 Australia