Do you enjoy talking to customers, finding out what they need and helping them place an order? We’re looking for a friendly, proactive person to manage incoming instrument sales enquiries and provide day-to-day customer service.

HK Calibration Technologies supplies test and measurement instruments and provides calibration services to businesses across Australia. You’ll be based at our Sydney head office in North Parramatta, working with colleagues across our five branches in Melbourne, Brisbane, Perth, Adelaide and Hobart.

What you’ll do

- Respond promptly to sales enquiries by phone and email. Confirm what the customer needs, check specifications, pricing, stock and delivery times, and prepare accurate quotes.
- Call customers within 30 minutes of emailing a quote during business hours. Check that the quote meets their needs, answer questions and ask if they’re ready to order.
- Help customers finalise orders the same day or by the next business day where possible. If they need more time, agree on the next step and follow up when promised.
- Process customer purchase orders accurately and promptly. Liaise with suppliers and colleagues to track orders and keep customers informed about delivery.
- Answer incoming calls to head office and help resolve customer enquiries.



Work with colleagues across our branches to coordinate services and confirm arrangements with customers.
- Use the shared company inbox for customer correspondence and record quotes, calls and agreed next steps in our TSM system.

What you’ll bring

- A warm, confident phone manner and a genuine interest in making follow-up calls and answering customer enquiries.
- The initiative to listen carefully, explain options clearly and ask for the order when the customer is ready.
- Positive judgement when several requests come in at once. You can prioritise urgent work, switch between tasks and follow through on your commitments.
- Attention to detail when checking model numbers, quantities, prices and delivery dates.
- A willingness to lend a hand with other day-to-day office tasks when the team needs support.

Experience in internal sales, customer service or service coordination is valued.

How to apply

Please submit your résumé and a short note about a time you followed up a quote or resolved a customer enquiry by phone while managing other priorities.

Job Type: Full-time

Pay: $75,000.00 – $100,000.00 per year

Experience:

- Sales: 5 years (Required)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Sales/Customer Service Representative (North Parramatta)
🏢 Hk Calibration Technology
📍 North Parramatta