About Us:

Melbourne BMW are owned by Autosports Group (ASG) which is a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands. Autosports Group employs over 3,000+ people across over 100 dealerships located in Australia and New Zealand.

At ASG, our purpose is to drive endless possibilities for our customers, employees, shareholders, and brand partners. Our values—Strive for Excellence, Care, The Village, and Lead Change—guide everything we do. We warmly welcome people of all genders, backgrounds, and situations and are committed to delivering an equal and diverse workplace.

About the role:

We are seeking an enthusiastic, organised and customer-focused Delivery Coordinator to join our team and play an integral role in bringing the Melbourne BMW experience to life.
This exciting position will see you take ownership of the delivery coordination process, acting as the key point of contact for customers between the purchase of their vehicle and the day they collect it.

Working closely with our Sales Consultants, Sales Managers and Pre-Delivery team, you will ensure every vehicle is prepared on time, every detail is taken care of and every guest feels informed, valued and excited about their new BMW.

Previous experience is preferred but not essential. This role would suit someone with a background in hotel reception or hospitality, particularly those with solid customer service and organisational skills. Must be a quick learner with excellent communication skills and strong computer literacy.

Full training will be provided to the right candidate who demonstrates a positive attitude and a willingness to learn.

Some of your key responsibilities will include:





- Contact customers following their vehicle purchase and introduce yourself as their dedicated delivery contact.
- Keep customers informed throughout the vehicle arrival and preparation process, providing regular updates and setting clear expectations.
- Coordinate vehicle preparation timelines with the Pre-Delivery team and Sales Consultants to ensure vehicles are ready on schedule.
- Arrange and confirm delivery appointments, ensuring a smooth and personalised handover experience.
- Coordinate vehicle registrations through VicRoads, including number plate allocation and registration documentation.
- Communicate registration details and number plates to customers ahead of their collection.
- Confirm all outstanding payments have been received, and the necessary requirements are completed prior to vehicle delivery.
- Monitor upcoming deliveries and proactively identify any potential delays or issues, communicating these to the relevant teams and customers.
- Ensure all delivery arrangements are accurate, organised and completed within the required timeframes.
- Look for opportunities to surprise and delight our guests, making the experience of collecting their new BMW truly memorable.
- Work collaboratively with the Sales and Pre-Delivery teams to continuously improve our delivery processes and guest experience.

Applications are reviewed as they are submitted. Therefore, we encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process. Successful candidates will be required to complete pre-employment checks and hold the appropriate working rights to work in Australia or New Zealand. This includes reference check and background checks and other role-relevant screening where applicable.

📌 Delivery Coordinator | Melbourne BMW (South Melbourne)
🏢 Autosports Group
📍 South Melbourne