- ‘One team’ that lives by the principles of family, customer focus, and continuous improvement & innovation.

- Australian-owned leader in innovative HVAC solutions.

- Enhance Customer Service standards while leading, mentoring and motivating the Customer Care team

ABOUT US:

ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy.

We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That’s why we are passionate about not only what we do, but how we do it.

ABOUT THE ROLE:

Reporting to the Customer & Project Sales Support Manager, we are seeking a Customer Care Team Leader who will lead, mentor, and inspire our Customer Care team to deliver exceptional service. The Customer Care Team Leader ensures the team meets performance targets while fostering a cooperative, positive environment. This role oversees day-to-day operations, supports team development, and manages key processes like credit investigations and order fulfillment - all while keeping communication flowing across departments.

WHAT’S INVOLVED:

- Lead and Mentor: Guide and develop team members to achieve performance targets and deliver excellent service.

- Customer Support: Ensure orders are processed accurately and promptly, and customer inquiries are resolved professionally.

- Problem Solving: Investigate and resolve issues related to orders, credits, and inventory, collaborating with other teams where needed.





- Process Improvement: Identify areas for improvement and implement solutions to streamline processes and boost team efficiency.

- Cross-functional Collaboration: Work closely with other departments to ensure smooth communication and order fulfillment.

YOU WILL NEED:

There are a few essential tools you will need under your belt to be successful in this role:

- Proven customer service experience
- Experience leading a team (desirable)
- Strong understanding of business processes and attention to detail
- Excellent communication and negotiation skills to engage with both internal teams and external customers
- Ability to manage multiple tasks under pressure while keeping a positive, solutions-focused attitude
- Tech-savvy mindset, specifically experience with MS Word, Excel, and Microsoft Dynamics 365 (highly regarded)
- Applicants must hold current work rights in Australia. This role is not eligible for visa sponsorship

WHAT WE ARE PROUD OF:

At ActronAir, we live by our core beliefs, sharing the values of:

- One Team
- Family
- Customer Focus
- Continuous Improvement & Innovation

Working at ActronAir, you will gain access to a wide range of benefits including:

- Discounts on our products for you and your family
- A focus on wellbeing through our Employee Assistance Program and Wellbeing App
- An inclusive and accessible working environment
- Our Recognition Program and App
- Countless opportunities to grow your career.

ActronAir embraces inclusivity and opportunity for all and encourages all suitably qualified applicants to apply. You must have the right to work in Australia as this position is not supported by a visa sponsorship program.

📌 Customer Care Team Leader (Marsden Park)
🏢 Actron Engineering
📍 Marsden Park