About Honour Care

Honour Care is an established NDIS registered disability support provider based in Brisbane, Queensland, delivering disability support and community services across South East Queensland.

We are preparing to expand our NDIS registration to include Registration Group 0132 – Specialist Support Coordination (Level 3).

We are seeking an experienced Specialist Support Coordinator to assist with our registration and audit preparation and subsequently take on an ongoing Specialist Service Lead role following successful registration approval.

This opportunity is intended for a professional seeking a genuine long-term working relationship with Honour Care.

Initial Registration & Audit Preparation – Scope of Work

The successful contractor will work collaboratively with Honour Care's Operations Manager and management team.

Initial responsibilities include:

- Providing an up-to-date CV, relevant qualifications and evidence of Australian NDIS Specialist Support Coordination experience.
- Providing applicable qualified registration, identification and screening documentation.
- Confirming their proposed Specialist Service Lead responsibilities, professional capabilities and ongoing availability.
- Reviewing relevant Specialist Support Coordination policies, procedures and risk management documents.
- Providing practical advice on complex case coordination, crisis response, safeguarding and operational readiness.
- Participating in one mutually agreed audit preparation meeting or regulatory interview, which may be conducted online.

The initial engagement will be limited to the mutually agreed scope of work.

Initial Payment Arrangements

Fixed Fee: AUD $500

The fixed fee covers the agreed registration support activities outlined above.

Payment will be made within 7 days following satisfactory completion of the agreed tasks, in accordance with the contractor agreement.

The fee is for genuine professional services and deliverables, not merely for providing a name or credentials.

Additional Audit Support

If further assistance is required during the registration or audit process:

- Additional professional services will be quoted separately.
- The scope,



anticipated hours and fees must be mutually agreed and approved in writing.
- Approved travel expenses, where applicable, will be discussed separately.

Essential Experience and Qualifications

We are particularly interested in candidates who have:

- Demonstrated experience in NDIS Specialist Support Coordination (Level 3), or substantial equivalent experience supporting participants with highly complex needs.
- Strong experience in complex case management, psychosocial disability, mental health or multidisciplinary service coordination.
- Experience managing complex risks, service breakdowns, crisis situations and multi-agency collaboration.
- Sound knowledge of NDIS Practice Standards, safeguarding, participant choice and control, and conflict of interest management.
- Experience working with hospitals, mental health services, allied health professionals, government agencies and community organisations.
- Excellent communication, documentation, professional judgement and leadership skills.
- Willingness and capacity to undertake an ongoing Specialist Service Lead role following registration approval.

Relevant tertiary qualifications in Social Work, Psychology, Occupational Therapy, Mental Health Nursing or a related discipline are highly regarded.

Previous experience in NDIS certification audits, quality management or specialist service leadership is desirable.

Future Specialist Service Lead Opportunity – Ongoing Partnership Required

Following successful NDIS registration approval, the successful contractor is expected to continue working with Honour Care as the designated Specialist Service Lead for our Level 3 Specialist Support Coordination services.

Future responsibilities may include:

- Leading the development and delivery of Specialist Support Coordination services.




- Providing professional guidance and supervision to coordination staff.
- Supporting participants with highly complex needs and challenging service environments.
- Coordinating multidisciplinary and interagency responses.
- Overseeing complex risk management and crisis coordination arrangements.
- Monitoring service quality, safeguarding and compliance.
- Supporting the development of professional referral networks and specialist services.

Ongoing remuneration will be negotiated at competitive market rates, based on qualifications, experience, responsibilities and actual services provided.

The ongoing scope, remuneration, availability and contractual arrangements will be agreed in writing before ongoing services commence.

Applicants must be genuinely interested in maintaining a long-term professional relationship with Honour Care.

Location and Flexibility

Candidates based in South East Queensland (SEQ), including Brisbane, Logan, Ipswich, Gold Coast, Redlands and surrounding areas, are preferred.

Flexible and hybrid working arrangements are available.

Initial registration preparation may be completed remotely, with occasional on-site attendance arranged as required.

The future Specialist Service Lead role may involve local stakeholder meetings, complex case consultations and coordination of specialist services.

How to Apply

Please submit:

- Your current CV.
- A brief summary of your Specialist Support Coordination or complex case management experience.
- Details of your relevant qualifications and professional background.
- Examples of your experience coordinating complex disability or mental health services, without disclosing confidential participant information.
- Your location, general availability and interest in the ongoing Specialist Service Lead role.

We welcome applications from experienced professionals committed to person-centred, safe and high-quality specialist disability services.

Honour Care
www.honourcare.com.au
[email protected]

Work Location: Hybrid remote in Brisbane QLD

Pay: $500.00 per day

Work Location: Hybrid remote in Brisbane QLD

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