Posted: 13/11/2026

Closing Date: 11/12/2026

Salary: $68.49 - $71.19

Job Type: Permanent - Full Time

Location: Melbourne, Victoria

Job Category: Community Services and Development,Voluntary, Charity & Social Work

Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.

Our vision is safety, support and respect for all victim-survivors of domestic and family violence.

Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.

Job Description

THE ROLE

Safe Steps is Victoria's 24/7 statewide specialist family violence crisis response service. We are seeking an experienced and values-driven Manager, Specialist Family Violence Services to provide strategic and operational leadership across our specialist family violence programs.

Reporting to the Director, Specialist Family Violence Services, you will lead Team Leaders, ensuring services are safe, responsive, evidence-informed and aligned with organisational priorities and sector best practice. You will play a critical role in workforce leadership, service quality, practice excellence, stakeholder engagement and continuous improvement.

This is an exciting chance to influence service delivery, champion practice excellence and contribute to meaningful improvements across Victoria's statewide family violence crisis response system.

KEY RESPONSIBILITIES

- Provide strategic and operational leadership across specialist family violence services, ensuring safe, responsive and high-quality service delivery.




- Lead, coach and develop Team Leaders, fostering a positive, accountable and high-performing team culture.
- Oversee operational performance, workforce planning, rostering, budgets, service demand and key performance indicators.
- Provide leadership in complex, high-risk and critical family violence matters.
- Strengthen workforce capability through effective supervision, professional development and continuous improvement initiatives
- Ensure compliance with relevant legislation, MARAM, sector standards, organisational policies and contractual obligations.
- Build strong relationships with internal and external stakeholders to support integrated service delivery and sector collaboration.
- Promote quality, risk management, practice excellence and culturally safe service delivery.

Desired Skills and Experience

KEY SELECTION CRITERIA

- Relevant tertiary qualifications in Social Work or a related discipline that meet the Victorian Government's minimum qualification requirements
- Significant leadership and operational management experience within family violence, community services or a related sector.
- Demonstrated expertise in specialist family violence practice, including trauma-informed and intersectional feminist approaches.
- Strong knowledge of MARAM, FVISS and CISS requirements.
- Experience leading complex service portfolios, workforce capability and organisational performance.
- Proven ability to manage quality, risk, compliance and service improvement initiatives.
- Strong stakeholder engagement,



communication and influencing skills.
- Demonstrated ability to use data, evidence and operational insights to inform decisions, improve service delivery and drive organisational change.
- Commitment to Safe Steps’ values of Integrity, Diversity, and Empowerment
- Current Working with Children Check and willingness to undergo a National Police Check.

Desirable

- Experience leading 24/7 crisis response or contact centre environments.
- Experience working across multiple service streams within family violence or human services.
- Knowledge of workforce planning, industrial relations and rostering in complex service environments.

WHY JOIN US?

At Safe Steps, you'll be part of an organisation that has supported victim-survivors of family and domestic violence for more than 45 years.

By joining our team, you will have the opportunity to:

- Make a meaningful impact leading services that directly contribute to the safety and wellbeing of victim-survivors and their families.
- Influence service delivery, practice excellence and sector reform.
- Join a values-driven organisation committed to social justice, inclusion, equity and empowering victim-survivors.
SCHADS Award Level 8 remuneration with generous salary packaging.
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INTERESTED? APPLY TODAY!

If this sounds like the role for you then submit your application.

Applications will be assessed as they are received and may close early once a suitable candidate is found.

Please submit your resume and a cover letter outlining your suitability for the role.

Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.

📌 Manager Family Violence Practice (Melbourne)
🏢 safe steps
📍 Melbourne