- SCHADS Award Level: Classification Level 3
- Job location: Nhulunbuy
- Remuneration: Salary $105,577.68 - $110,359.60 per annum (dependent on experience)
- Salary Packaging: As a Public Benevolent Institution (PBI) NAAFLS can offer up to $15,899 per annum of the salary, Tax-free as a fringe benefit (conditions apply).
- Hours of work: 38 hours with flexible arrangements to cover the 24hour/365 days of operations and shared on-call responsibilities
- Employment Type: Fixed term contract to 30 June 2027
- Superannuation: 12%
- Leave Entitlement: 6 weeks per annum plus 17.5% annual leave loading
- Reports To: Coordinator – Miyalk Domestic and Family Violence Shelter
- Probationary Period: 6 months
- Personal/Carer's Leave: 15 days per annum
- Equipment Supplied: Laptop, Mobile phone, Uniforms
- Additional Benefits: Time off in Lieu of Overtime, Travel Allowance, Annual individual training allowance, Paid parental leave applicable to Primary or Secondary Carer (6 weeks paid after 12 months service), Study Leave
- Mandatory Employment Requirements: Obtain a working with children clearance (WWCC), Obtain a satisfactory Criminal History Check, Possess a current ‘C’ Class NT Drivers Licence, First Aid and CPR certification
- Conditions of Employment: Social, Community, Home Care and Disability Services Industry Award 2010, National Employment Standards, Fair Work Act

ABOUT NAAFLS

NAAFLS is an Aboriginal Community Controlled Organisation (ACCO) and independent Family Violence Prevention Legal Service (FVPLS). We are the only victim-based Aboriginal legal service in remote communities in the Top End region of the NT.

We have offices in Darwin (Larrakia land), Katherine (Jawoyn, Dagoman and Wardaman land) and Nhulunbuy (Yolŋu land), and service over 40 remote communities within the Top End region spanning from the Tiwi Islands down to Lajamanu, Wadeye and across to Borroloola. We provide culturally sensitive legal advice, assistance, representation, and support to Aboriginal and Torres Strait Islander people in Top End communities who have experienced domestic, family, and sexual violence.

We offer a holistic and culturally appropriate model of service that sets us apart, seeking practical, community-based solutions to the most complex legal problems.

Our primary practice areas are family law, child protection, and domestic violence; though we frequently intervene in coronial inquiries, parliamentary inquiries, and other administrative or criminal proceedings as required.

ABOUT THE MIYALK SHELTER

The Miyalk Domestic and Family Violence Shelter (Miyalk Shelter) operates 24/7, 365 days a year. We provide culturally safe, trauma-informed crisis and short-term accommodation and support for women and their children at risk of or experiencing Domestic and Family Violence (DFV) in Nhulunbuy and surrounding communities. Miyalk Shelter offers safe and supported accommodation, case management,



advocacy, children and parenting support, and outreach through holistic, strengths-based practice.

ROLE OVERVIEW

Reporting to the Coordinator, the Case Management Team Leader will form part of the Miyalk Shelter team to deliver culturally appropriate case management services for Miyalk Shelter and NAAFLS Leaving Violence Program (LVP) clients whether residing in the shelter or in surrounding communities. With a focus on NAAFLS’ values of cultural respect, collaboration, trust and courage, this role requires solid communication skills, cultural knowledge, and the ability to work in a trauma informed and strength-based way to empower clients to achieve their goals and develop plans for their safety and wellbeing. Contributing to the day-to-day operations of the shelter, the Case Management Team Leader will assist with shared support tasks alongside team members to ensure a safe, welcoming and well-managed environment.

KEY RESPONSIBILITIES

- Leading case workers to deliver case management services for Miyalk Shelter (women and their children) and LVP clients, residing in crisis and short-term accommodation and through outreach across surrounding communities.

- Oversight, development and integration of practice frameworks across all programs, including the Leaving Violence Program, providing oversight of a 12-week intensive case management service.

- Leading a small team of case and support workers to assist clients create safety and support plans, ensuring their safety and wellbeing are prioritised and, to achieve their identified goals, including spending the LVP financial packages in a safe and responsible way.

- As part of the Miyalk Shelter leadership team, provide practice oversight and guidance of the individualised children-centred case management services.

- Provide quality assurance and training with team members completing comprehensive risk/need and safety assessments for clients of Miyalk Shelter and LVP, and develop referral pathways that support client needs.

- Oversight and development of the LVP East Arnhem service, to ensure culturally sensitive support and information is offered to clients, respecting their cultural needs and background.

- Empower the LVP East Arnhem team and their clients to achieve goals identified in their safety and support plans. Mentor and lead workers to support clients and their families navigate legal, financial, welfare, housing and health systems, acting as an advocate for clients while addressing the complex impacts of DFV.





- Provide quality assurance over systems and ensure accurate and up-to-date client files on NAAFLS’ electronic systems. Provide feedback on the continuous improvement and innovation of internal processes and procedures to ensure consistent, effective service delivery to clients.

- Build and maintain strong relationships with the Miyalk Teams community stakeholders, enhancing collaboration and service outreach.

- Actively engage in regular meetings, ensuring case progress and compliance with NAAFLS’ policies and procedures. Engage in ongoing professional development and training.

- Encourage LVP East Arnhem team to contribute to the day-to-day operations of the Miyalk Shelter and practicalities of communal living as an active member of the Miyalk Shelter team ensuring the safety, security and welcoming shelter environment.

- Support a protected working environment by adhering to and promoting NAAFLS’ Workplace Health and Safety (WH&S;) policies and procedures.

- Undertake other duties as reasonably directed.

SELECTION CRITERIA

- Possess relevant experience in case management or a related field.

- Ability and willingness to undertake professional development and training.

- Demonstrated experience in delivering services within a case management framework, specifically in an Aboriginal and/or Torres Strait Islander community services setting.

- Proven ability to communicate sensitively with Aboriginal and Torres Strait Islander people, demonstrating solid relationship-building and advocacy skills.

- Capacity to provide culturally appropriate services that are tailored to meet individual client needs.

- Willingness to genuinely consult and implement cultural knowledge and expertise to improve service delivery for Aboriginal and Torres Strait Islander clients.

- Ability to work independently and collaboratively within a team environment.

- Demonstrated ability to complete tasks in a timely manner.

- Ability to accurately record information in client databases and use Microsoft Office suite.

- Must obtain and keep a current Working with Children Clearance (WWCC) and a satisfactory national Criminal History Check.

- Must obtain and maintain First Aid and CPR certification.

- Possess a current ‘C’ Class NT Drivers Licence.

DESIRABLE

- Ability to speak one or more local Aboriginal languages.

- Tertiary qualification in social work or a related field.

- Working knowledge of certification required under the Commonwealth Child Safe Framework.

While NAAFLS is an equal opportunity employer, Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.

Please note: Applications for this position must address the selection criteria in a one-page summary sheet outlining how you meet the selection criteria and send this with your current resume/cv to [email protected].

📌 Case Management Team Leader, Miyalk Domestic and Family Violence Shelter (Nhulunbuy)
🏢 North Australian Aboriginal Family Legal service
📍 Nhulunbuy