- $66,274 - $73,452 + 15.4% super
- NSW - Albury,NSW - Parramatta,VIC - Moonee Ponds,WA - Perth
- Ongoing/non-ongoing opportunities with adaptable working arrangements

We are seeking Frontline Operations Officers to join our Frontline Operations group.

Frontline Operations Officer – APS 2

We are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of roles including:

Service Delivery Officer

A Service Delivery Officer primarily responds to client and agent enquiries, providing guidance and education to help them meet taxation and superannuation obligations. This role emphasises problem-solving and analytical tasks related to requests, while maintaining strong client relationships and delivering exceptional service across multiple channels. They may also mentor less experienced staff and work in a scheduled environment to assist and educate clients.

In these roles, you will work in a scheduled contact centre environment,



providing high quality service to clients between 7am and 7pm.

These roles may be offered on an ongoing or non-ongoing basis in Albury, Moonee Ponds, Parramatta or Perth.

We embrace the strength of diversity – through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

Please note that this opportunity is only available to Australian Public Service employees.

Candidate information kit (PDF, 296KB) Opens in new window

Candidate information kit (docx, 2.28MB) Opens in new window

📌 Service Delivery Officer - APS 2 (Albury)
🏢 Australian Taxation Office
📍 Albury