The Retail & Cellar Door Assistant plays a vital role in delivering exceptional customer service while promoting and selling The House of Honey’s products, including honey, mead, and giftware. This role is ideal for someone who loves interacting with people, has strong product knowledge (or a willingness to learn), and thrives in a retail and tasting room environment.

Key Responsibilities

- Welcome and engage customers in a friendly, qualified manner
- Conduct product tastings, including honey and mead (training provided)
- Educate customers about bee products, mead varieties, and the importance of bees
- Operate the POS system for sales transactions and handle cash/card payments
- Assist with restocking, merchandising, and stock rotation
- Maintain the cleanliness and presentation of the shop and tasting areas
- Answer phone/email enquiries and assist with bookings when needed
- Pack and dispatch online orders and retail stock
- Monitor stock levels and report low inventory to supervisors
- Comply with food safety, hygiene, and RSA (Responsible Service of Alcohol) regulations
- Participate in events, tastings, or off-site promotions as needed

Skills & Attributes





- A passion for natural products, bees, or sustainability is a plus
- Excellent communication and customer service skills
- Energetic, enthusiastic, and confident with the public
- Able to work well independently and as part of a small team
- Reliable, punctual, and well presented
- Willingness to learn and share product knowledge
- Comfortable standing for extended periods and performing light manual tasks
- Barista or wine tasting experience (advantageous but not essential)
- Must have or be willing to obtain an RSA certificate

Physical & Availability Requirements

- Ability to stand for long periods
- Some light lifting and unpacking of stock
- Available to work weekends and public holidays as required
- Comfortable working in a fast-paced environment during peak tourist seasons

Pay: $30.00 – $36.00 per hour

Application Question(s):

- Are you on a working visa (welcome)
- Can you work on weekends?

Licence/Certification:

- RSA (Required)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Retail (Herne Hill)
🏢 The House of Honey & The Sticky Spoon Café
📍 Herne Hill