AI Job Summary

- Experience in customer service, order processing, invoicing, accounts, or sales support.
- Manage customer accounts, prepare accurate quotes and invoices, and follow up outstanding opportunities.
- Proficiency with Microsoft 365 and ability to learn customer databases and other software.

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Role Type

On-site • Permanent • Full-time • Entry Level

Pay Rate

$70,000 AUD – $78,000 AUD (Annum)

Description

Summary:

The Customer Account & Sales Coordinator plays a vital role in supporting the sales team and ensuring customer satisfaction within the building and construction industry. Based in Osborne Park, Western Australia, this permanent, full-time position is ideal for an entry-level candidate eager to develop their career in sales and customer relations. The successful candidate will contribute to the growth of the business by managing customer accounts and facilitating effective communication between clients and the sales team.

Responsibilities:

- Assist in managing customer accounts and maintaining accurate records.
- Coordinate Hire sales activities and support the Operations team in achieving targets.
- Respond to customer enquiries and provide exceptional service.
- Prepare accurate quotes and invoices and follow up outstanding opportunities.
- Keep customer and job records accurate and up to date in our customer database.
- Identify repeat-hire and additional sales opportunities.
- Assist with general business administration when required.
- Collaborate with other departments to ensure customer needs are met.

Who we’re looking for

- Naturally organised, accurate and detail focused.
- Confident communicating with customers by phone and email.
- Experience in customer service,



order processing, invoicing, accounts or sales support.
- Able to manage multiple customers, jobs and priorities without losing track.
- Practical, solutions focused and willing to speak up when something can be improved.
- Comfortable learning current software, including Microsoft 365 and customer management systems.

Highly regarded experience: equipment hire, temporary fencing, construction, trade services or logistics.

The way we work

At AFUR, work ethic matters. We value people who are:

RELIABLE | ACCOUNTABLE | PRACTICAL | STRAIGHTFORWARD | CUSTOMER FOCUSED

We don’t expect you to know everything on day one. We do expect you to care about doing the job properly, communicate when something isn’t right and take responsibility for finding the next step.

What success looks like

- Customers are looked after and receive clear, timely communication.
- Enquiries, open jobs and quotes are actively followed through.
- Customer accounts are well managed and invoices are paid on time.
- Problems are owned and resolved rather than handed around.
- Strong customer relationships generate repeat and additional work.

Company Overview

Founded in 2007 as a family-owned business, All Fence U Rent has grown to become a trusted leader in the temporary fencing industry. We proudly serve a diverse range of clients, with a strong focus on the construction and events sectors. Our experienced and dedicated team brings deep industry knowledge and a commitment to delivering high-quality service on every project. At All Fence U Rent, we foster a friendly and supportive work environment where innovation and teamwork thrive. We’re proud to offer opportunities for growth and to be a company where people feel valued and inspired to contribute.

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