- Direct Care
- Direct Care Leadership
- Hervey Bay
- Permanent Full Time

13/11/2026

Getting older can sometimes mean giving up the things that matter most, your home, your routine, your independence. At Suncare, we don't believe it should.

For more than 50 years, we've been supporting older Australians to stay connected, independent and living life on their terms. With over 800 employees and 200 volunteers, we deliver trusted in-home and community care services that make a genuine difference every day.

As a Team Leader - Service Delivery, you'll do more than lead a team. You'll help create an environment where employees can thrive, customers receive exceptional care, and people can continue living safely and confidently in their own homes.

At Suncare, we invest in our people because we know great care starts with a supported and engaged workforce.

Here’s what you can expect:

- Genuine career development opportunities and supported learning pathways
- Comprehensive onboarding and training to set you up for success
- Branded workwear provided
- Not-for-profit salary packaging benefits of up to $15,900 per year
- Annual leave loading, giving you more value from your time off
- Employee referral rewards, because great people know great people
- Fitness Passport membership for access to gyms and wellness facilities
- Employee Assistance Program (EAP) providing confidential wellbeing support
- QLeave portable long service leave, recognising your commitment to the care sector

What you’ll be doing
Reporting to the Operations Manager - Community Services, you'll play a critical leadership role in supporting the delivery of secure, high-quality and person-centred services.

Leading a geographically dispersed team of frontline care employees, you'll drive workforce engagement, capability and performance while ensuring customers receive the care and support they deserve.

Working collaboratively with Scheduling, Care Services, Clinical Services, Quality & Risk, and People & Culture teams,



you'll help create positive outcomes for both employees and customers while contributing to continuous improvement across the organisation.

What you will be doing:

- Lead, coach and support a team of frontline care employees to deliver outstanding customer outcomes.
- Foster a positive, inclusive and engaging team culture.
- Manage employee performance, wellbeing, attendance and development.
- Partner with Scheduling, Care Services, Clinical Services, Quality & Risk and People & Culture teams to resolve service and workforce matters.
- Support recruitment, onboarding, workforce planning and succession initiatives.
- Monitor team capability and compliance requirements.
- Identify opportunities to improve employee experience, retention and operational effectiveness.
- Champion a strong culture of safety, wellbeing and continuous improvement.

You’ll thrive in this role if you
You're a confident and authentic leader who enjoys bringing out the best in others. You balance operational excellence with genuine care for people, building strong relationships and creating environments where both employees and customers can flourish.

To be successful, you'll bring:

- Significant leadership experience in service delivery, operations management or a similar leadership role within aged care, community services, disability, health or another people-focused service environment
- Demonstrated success leading large, geographically dispersed or mobile workforces within a complex operational setting
- Strong people leadership capability, with experience coaching, developing and supporting frontline teams to achieve positive customer and organisational outcomes
- A proven ability to build engaged, high-performing teams through effective coaching, performance management and capability development




- Exceptional relationship-building skills and the ability to influence and collaborate across a diverse range of stakeholders
- Strong communication, decision-making and problem-solving skills, with the confidence to navigate complex workforce and service delivery challenges
- The ability to interpret workforce trends, identify opportunities and implement practical improvements that enhance employee experience, service quality and operational performance
- Excellent organisational skills and the ability to manage competing priorities in a fast-paced environment
- A commitment to fostering safe, inclusive and supportive workplaces where people feel valued and empowered to succeed
- Relevant qualifications in Leadership, Business, Human Resources, Community Services or a related discipline
- Knowledge of the SCHADS Award and contemporary workforce management practices
- A genuine passion for delivering quality services that enhance independence, wellbeing and quality of life for older Australians

Belonging Starts Here
We believe real care starts with real belonging. That means creating a workplace where everyone, no matter their background, culture, or story, feels seen, respected, and safe to be themselves.

We welcome applications from First Nations people, the LGBTIQA+ community, people with disabilities, and those from culturally diverse backgrounds. Your story matters here.

Apply
If you're an experienced people leader who is passionate about building high-performing teams and making a meaningful difference in the lives of older Australians, we'd love to hear from you.

Join Suncare and help us continue making people's lives better.

Apply online today and start your career with heart!

We proudly work across the lands of the Gubbi Gubbi (Gub-bee Gub-bee), Turrbal, Yuggera, Darumbal, Butchulla (Batjala) and Taribelang Bunda peoples, and extend our respect to all Aboriginal and Torres Strait Islander peoples and communities. We are committed to creating a culturally safe, inclusive and welcoming workplace for all.

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📌 Team Leader - Service Delivery (Hervey Bay)
🏢 Suncare Community Services
📍 Hervey Bay