Job Description
Urgent Customer service vacancy in Western Sydney/n Your recent company is a well-known established business in Western Sydney looking to hire a Customer service & Warranty officer. Your new role will include but not be limited to: /n Warranty Claims Management /n /n
- Handle after-purchase repair requests and warranty claims in compliance with company policies. /n
- Assess issues, conduct investigation & damage evaluations. /n Repair Coordination:/n /n
- Arrange technician service runs and manage customer appointment bookings /n
- Liaise with repair agents to arrange inspection and repair /n
- Follow up on service outcomes and promptly update customer and stores /n
- Investigate complex issues and collaborate with manager to achieve the best solution /n
- Track service parts and monitor repair progress to ensure timely resolution. /n
- Communicate with manufacturers regarding service quality issues /n




- Identify recurring issues and suggest improvement to warranty policies or repair processes /n Customer support:/n /n
- Service as the primary point of contact for warranty and repair enquiries via phone and email /n
- Resolve escalated customer complaints with a solutions-oriented approach /n
- Maintain detailed records of all communications in the system /n /n /n

What you'll need
to succeed /n /nA similar experience would be ideal. Clear communication and an ability to deal with multiple stakeholders is a must./n /n /n What you need to do now /n /n /n /nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now./n /nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career./n /n#3028219/n

📌 Customer service (Sydney)
🏢 Hays
📍 Sydney