Job Description
/n Job Purpose /n The System Operations Analyst II provides advanced technical support to NYSE Group Exchanges, National Markets Services, back office, support personnel, and IT staff, ensuring high customer satisfaction and minimizing IT-related problems. This role supports the daily operations of industry-leading trading exchanges, advanced Help Desk support, and Market Compliance Supervision within the overall architecture of the ICE/NYSE exchanges, divisions, and infrastructure. This is a 24/7 setting requiring shift rotation and/or weekend work. /n /n Responsibilities /n /n
- Provide advanced technical support to clients by troubleshooting and resolving complex internal and customer issues. /n
- Maintain operations and administration of ICE/NYSE systems using established policies and procedures. /n
- Oversee production environment by adhering to the Incident Management and Change Management policies (e.g., ITIL, ISO 9000, Cobit), including communication, escalation, and follow-up for root cause analysis. /n
- Prepare and maintain comprehensive documentation for troubleshooting and recovery procedures. /n




- Participate in strategic and tactical projects to further innovate and improve Exchange systems and processes. /n
- Mentor and train junior analysts in troubleshooting and Exchange administration tasks. /n /n /n Knowledge and Experience /n /n
- Bachelor's degree or equivalent systems/application support experience. /n
- Intermediate level experience with Linux Operating System. /n
- Understanding of TCP/IP, UDP, and Multicast protocols. /n
- Proven ability to work in a customer focused environment and dedication to providing the best possible user experience. /n
- Effective communication skills with both technical and business resources. /n
- Strong logical thinking, critical thinking, and analytical problem-solving skills. /n
- Demonstrated reliability, flexibility, and attention to detail. /n /n /n Preferred Knowledge and Experience /n /n
- Experience in the financial and investment industries/technologies. /n
- Understanding of programming/scripting (Python, BASH, etc..) languages. /n
- Familiarity with FIX Protocol. /n
- Experience with enterprise monitoring tools. /n
- Experience working in cloud or cluster-based/virtualized environments. /n /n /n

📌 Systems Operations Analyst (Melbourne)
🏢 Intercontinental Exchange Holdings
📍 Melbourne