Job Description
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Job Description
/n Better & Fairer Care. Always. /n /n
- Support Workforce Excellence /n
- Become a UKG System Expert /n
- Help People Get the Most from UKG /n /n /n At St Vincent's, our people are at the heart of everything we do. As Australia's largest not-for-profit health and aged care provider, we are committed to delivering exceptional, compassionate care and improving health outcomes for communities across New South Wales, Queensland and Victoria. /n /n Guided by our values of Compassion, Justice, Integrity and Excellence, more than 30,000 employees come together each day to make a genuine difference. When you join St Vincent's, you'll become part of a purpose-driven organisation dedicated to shaping a better and fairer health and aged care system for all. /n /n The Opportunity /n We are seeking an experienced UKG Support Specialist to join our Group Payroll Strategy & Delivery team. /n /n This is an exciting opportunity for someone with strong UKG/Kronos experience who enjoys solving problems, supporting end users and improving the day-to-day experience of workforce management systems. /n /n As a key member of the UKG Support team, you'll provide practical system support to managers and employees across the organisation, helping resolve enquiries, troubleshoot issues and promote best-practice use of UKG. You'll also contribute to training activities, create simple user resources and identify opportunities to improve system capability and user adoption. /n /n This role is ideal for someone who enjoys being the go-to expert for UKG and takes pride in delivering outstanding customer service. /n /n

What You'll Do
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- Provide day-to-day support for UKG system enquiries from managers and employees. /n
- Troubleshoot issues relating to rostering, timecards, leave, schedules,



approvals and workforce management processes. /n
- Investigate and resolve complex UKG queries, escalating where appropriate. /n
- Guide users through UKG functionality to improve confidence and self-sufficiency. /n
- Develop and maintain user guides, FAQs and simple support resources. /n
- Deliver practical system demonstrations and user education where required. /n
- Identify recurring issues and recommend improvements to processes, documentation and system usage. /n
- Support payroll accuracy through effective workforce management practices. /n
- Assist with system testing, upgrades and continuous improvement initiatives. /n
- Work collaboratively with Payroll, HR and key stakeholders to enhance the overall user experience. /n /n /n About You /n You have hands-on experience supporting workforce management systems and enjoy helping people solve problems. /n You are customer focused, technically capable and confident working with UKG/Kronos. Rather than being a professional trainer, you're someone who enjoys providing practical support, explaining system functionality in simple terms and helping users confidently navigate day-to-day processes. /n /n Key Experience & Capability /n /n
- Demonstrated experience supporting UKG/Kronos or a similar workforce management system. /n
- Strong understanding of rostering, time and attendance, leave management and payroll processes. /n




- Experience providing first and second-level system support to managers and employees. /n
- Proven ability to investigate, troubleshoot and resolve system issues. /n
- Robust customer service and stakeholder management skills. /n
- Ability to explain technical information in a practical and easy-to-understand way. /n
- Experience developing simple user guides, FAQs or support documentation. /n
- Excellent organisational skills with the ability to manage competing priorities. /n
- Experience supporting system testing, upgrades or continuous improvement initiatives will be highly regarded. /n /n In return, we'll give you /n You want more in your pocket and real support for your wellbeing. As a not-for-profit, we can give you both. /n /n
- Salary sacrifice: Take home more of what you earn – as a not-for-profit, part of your salary is tax-free, plus you get a meal entitlement card /n /n /n
- Growth & development: Build your career with state-of-the-art training resources, education facilities and clinical partners, study leave and scholarships /n /n /n
- Health and wellbeing: Look after yourself with discounted private health insurance, Fitness Passport gym memberships and a broad range of perks at each facility /n /n /n
- Purpose-driven work: See your work directly support the clinicians, carers and teams delivering care across our hospitals and aged care services /n /n /n
- Employee Assistance Program: Free, confidential 24/7 counselling for you, whenever you need it /n /n /n
- Workplace giving: Flexible work arrangements, the option to purchase leave, and leave days to volunteer in your community /n /n /n Please note applications will be reviewed as they are received, and the role may close e

📌 UKG Support Specialist (Brisbane)
🏢 St Vincent's Health Australia
📍 Brisbane