XPT Software Australia Pty Ltd | Contract Melbourne, Australia | Posted on 11/11/2026
- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
- We have 120+technocrats in Australia working at our clientlocations.
- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Job Description
- Must Have

Skills:
Strong experience in Oracle HCM Cloud Application Supportand Maintenance.
- Positive understanding of Incident, Problem, Change, and ServiceRequest Management processes.
- Experience working in AMS/Managed Services environments withSLA-driven support.
- Strong troubleshooting, analytical, and stakeholdermanagement skills.
- Experience in testing, release management, and quarterlypatch validation. Nice to Have

Skills:
Excellent communication and documentation skills
- Detailed

Job Description
ProvideL2/L3 functional support for Oracle HCM Cloud applications.
- Analyze, troubleshoot, and resolve incidents, defects, andservice requests within SLA timelines.
- Perform impact assessment,



configuration changes, testing,and deployment of approved enhancements.
- Support Oracle quarterly release analysis, regressiontesting, and production deployment activities.
- Conduct root cause analysis for recurring issues andrecommend permanent solutions.
- Collaborate with business users, HR stakeholders, and technicalteams to ensure seamless service delivery.
- Prepare operational reports, service metrics, and governanceupdates.
- Identify opportunities for automation, process improvements,and service optimization. Participate in knowledge management activities andmaintain support documentation. Minimum Years of

Experience:
8 + Years Certifications Needed: N/A
- you would expect the Subcon to shoulder and execute: MustHave

Skills:
Strong experience in Oracle HCMCloud Application Support and Maintenance.
- Good understanding of Incident, Problem, Change, and ServiceRequest Management processes.
- Experience working in AMS/Managed Services environments withSLA-driven support.
- Strong troubleshooting, analytical, and stakeholdermanagement skills.
- Experience in testing, release management, and quarterlypatch validation.

📌 Oracle HCM Cloud Application (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne