- Maintain a visible and skilled security presence throughout the hotel to deter and respond to potential security concerns.
- Conduct regular patrols of hotel areas, including public spaces, back-of-house areas and surrounding facilities.
- Monitor CCTV and other security systems, identifying and promptly responding to suspicious activity or potential risks.
- Respond calmly and promptly to security incidents, guest concerns and emergency situations, following hotel procedures.
- Assist with crowd management during busy periods and hotel events, ensuring a safe and welcoming environment.
- Work closely with colleagues across all Novotel Melbourne Preston departments to support the safety and security of guests, team members and hotel property.