About the role

The Director of Clinical Services provides clinical executive leadership and operational direction to support the hospital's business objectives and deliver safe, evidence-based, trauma-informed mental health care. The role is professionally accountable for clinical staff and operationally responsible for Nurse Unit Managers, Clinical Nurse Consultants, the Allied Health Manager and Admissions Coordinator. Working closely with the Chief Executive Officer and Executive Team, the Director oversees clinical services, quality and risk management, workforce capability, patient flow, financial performance, education, research and continuous improvement.

Key responsibilities

- Lead and manage the clinical team to deliver holistic, patient-centred, evidence-based and trauma-informed care.

- Act as the executive clinical adviser to the Chief Executive Officer and Executive Team.

- Maintain clinical practice in accordance with professional standards, legislation, National Safety and Quality Health Service Standards and best practice guidelines.

- Build effective relationships with department heads, psychiatrists, general practitioners, allied health professionals, patients, families and other stakeholders.

- Develop, maintain and review policies and procedures governing clinical practice.

- Oversee clinical workforce rosters, leave management, workforce planning, recruitment, retention, performance reviews and staff development.

- Lead patient flow, admissions, transfers, discharge planning, bed management meetings and complex case reviews.

- Monitor clinical incidents, near misses, quality outcomes, patient care and service delivery performance.

- Develop departmental business plans and budgets, monitor financial performance and labour costs, and initiate corrective action where required.

- Contribute to strategic business planning, hospital forecasting and reporting for clinical service areas.





- Ensure clinical staff maintain competence and comply with mandatory and role-specific training requirements.

- Oversee education programs, orientation, professional development and the dissemination of contemporary practice information.

- Promote and support research, quality improvement, risk management, occupational health and safety, and infection control programs.

- Lead clinical quality initiatives and ensure services meet applicable accreditation and safety standards.

- Support program development, service growth, community liaison, health promotion and marketing of clinical services.

- Represent the hospital on relevant community and industry committees as required.

What we're looking for

- Registered Nurse registration with the Australian Health Practitioner Regulation Agency and a current practising certificate.

- Postgraduate qualification in mental health, health management or a relevant discipline, or demonstrated progress towards one.

- Credentialed status with the Australian College of Mental Health Nurses is desirable.

- At least five years of senior management experience within the health sector.

- Knowledge of, or the ability to quickly develop knowledge of, relevant industrial instruments and statutory obligations.

- Knowledge of health funding models and arrangements across private and public health sectors.

- Demonstrated business acumen and financial or economic management experience in hospital environments.

- Contemporary mental health nursing theory and practice knowledge and experience.

- High-level management, leadership, communication and relationship-building skills.

- Experience developing policies, strategic plans, business plans, budgets and workforce initiatives.

- Knowledge of National Safety and Quality Health Service Standards, quality improvement and risk management principles.

- Ability to lead multidisciplinary teams and support protected, effective and efficient patient care.

- A current Class C motor vehicle licence and appropriate licence endorsement.

📌 Director Clinical Services (Townsville)
🏢 Townsville Private Clinic
📍 Townsville