People & Culture Manager

Muswellbrook Workers Club | Muswellbrook, NSW
Full-time | $125,000–$140,000 plus superannuation, depending on qualifications and experience

Lead our HR function, support our people and help shape the future of the Workies.

- Report directly to the CEO and work closely with department managers.

- Take ownership of HR across a diverse hospitality workforce.

- Make a practical difference in a growing community club.

About us

Muswellbrook Workers Club—the Workies—is a thriving community club in the Upper Hunter, with approximately 13,000 members and a team of around 80 employees.

Our business includes dining, bars, gaming, entertainment and community activities. Following significant investment in our facilities and continued growth, we are seeking an experienced, formally qualified People & Culture Manager to strengthen our HR practices and support our team.

About the role

Reporting directly to the CEO, you will take ownership of the club’s human resources function, combining practical day-to-day HR management with longer-term improvements in workforce capability, culture and performance.

This is a standalone HR role suited to someone who enjoys working directly with employees and managers. You will be a trusted adviser to the CEO, provide clear guidance to department managers and personally manage HR processes from recruitment through to the end of employment.

Key responsibilities

- Manage recruitment, selection, employment contracts, onboarding, probation reviews and exit processes.

- Provide practical advice on employment conditions, award interpretation, classifications and workplace policies.

- Manage employee relations matters, including grievances, workplace investigations, performance improvement and disciplinary processes.

- Coach managers and supervisors in staff leadership, communication,



feedback and managing difficult conversations.

- Maintain accurate, confidential employee records and effective HR systems and procedures.

- Review and improve position descriptions, employment documentation and workplace policies.

- Work with payroll and department managers to support accurate application of employment conditions, leave and entitlements.

- Coordinate training, development plans, performance reviews and succession planning.

- Maintain oversight of staff training records and required role-specific qualifications, working with operational and compliance personnel.

- Develop practical initiatives that improve employee engagement, retention, wellbeing and workplace culture.

- Support workplace health and safety initiatives, particularly psychosocial risk management, injury management and return-to-work coordination.

- Report to the CEO on workforce trends, turnover, absenteeism, training and emerging people risks.

- Liaise with external employment advisers and other specialists where required.

Essential qualifications and experience

- A completed bachelor degree in Human Resource Management, or a business or commerce degree with a major in Human Resources. A relevant postgraduate qualification in Human Resource Management will also be considered.

- At least five years’ relevant HR experience, including substantial responsibility as an HR Manager, Senior HR Adviser or HR Business Partner.





- Demonstrated ability to independently manage an HR function or a broad portfolio of HR responsibilities.

- Strong working knowledge of Australian employment legislation, modern awards and employee relations practices.

- Proven experience managing sensitive staff matters, investigations, grievances and performance processes.

- Experience supporting managers responsible for permanent and casual employees in a shift-based workplace.

- Excellent written communication, sound judgement and the ability to maintain confidentiality.

- A practical, approachable style, with the confidence to address issues fairly and consistently.

Desirable

- Experience in registered clubs, hospitality, tourism, retail or another customer service environment.

- Knowledge of the Registered and Licensed Clubs Award.

- Skilled certification through the Australian HR Institute.

- Experience with HR systems, workforce reporting, injury management and return-to-work processes.

What we offer

- A salary of $125,000–$140,000 plus superannuation, reflecting your qualifications and experience.

- Direct access to the CEO and the opportunity to influence workforce decisions.

- Ownership of the HR function and scope to improve our systems and practices.

- A varied role in an established community club investing in its future.

- The opportunity to live and work in the Upper Hunter.

The role is based at the club in Muswellbrook, with predominantly weekday hours and occasional flexibility to engage with employees across different shifts.

How to apply

Apply through SEEK with your resume and a cover letter outlining your formal qualifications, relevant HR experience and approach to managing people in a hospitality environment.

Help us build a workplace where our people can succeed and deliver the welcoming service the Workies is known for.

📌 People & Culture Manager (Muswellbrook)
🏢 Muswellbrook Workers Club
📍 Muswellbrook