Real estate agencies run on relationships, deadlines and a lot of software that doesn't talk to each other. Paid brings listings, contracts, auctions and sales, and deposits into one platform, so an agency can run the whole sale in one place.

We're getting ready to roll Paid out to agencies, and we're looking for the person who makes that rollout succeed.

The role

You'll take each agency from signed to live, and keep them succeeding after that. You'll get offices set up, train everyone from principals to accounts staff, and be the person agencies call when something isn't working.

You'll run the first rollouts yourself and turn what you learn into a playbook. As we grow, you'll build and hire the team that scales it.

It's hands-on, and much of it happens in agency offices around Melbourne, not behind a desk.

What you'll do

- Lead agencies from kickoff to go-live: office and user setup, permissions and configuration.

- Design and deliver training for every role (principals, agents, sales admins and accounts staff), plus the guides and videos that support it.

- Turn each rollout into a repeatable playbook so the next one is faster.

- Track how each office is using Paid, and step in early if usage drops.

- Set up how customers get help, and make sure issues reach our Product and Engineering teams with what they need to fix them.

- Bring customer feedback to Product,



and help test new features with real agencies.

What you'll bring

What we need:

- A track record of rolling out software and training people to use it, ideally B2B SaaS across many sites or offices.

- The ability to build solid relationships with business owners and front-line staff alike. People trust you, and you keep that trust.

- Adaptability. Our product moves fast, and you're comfortable when the plan changes.

- A do-whatever-it-takes attitude: running a training room one day, sitting beside an agent at their desk the next.

- Organisation and calm across several customers at once.

- Confidence configuring software and digging into a problem before you hand it on.

Nice to have:

- Real estate or proptech experience. It helps, but it isn't essential.

- Experience with trust accounting, e-signing or other regulated transactions.

Why join us

- Get in on the ground floor. You'll shape how we onboard and look after every customer, and build the team that does it.

- Share in what we build. The role comes with employee stock options.

- Change the product. You'll work closely with Product and Engineering, and what you hear from agencies shapes what we build next.

How to apply

Apply through SEEK, or send your CV to *******@paid.inc.

📌 Customer Onboarding & Success Lead (Melbourne)
🏢 Paid DOT
📍 Melbourne