About the business

CT Group Solutions was founded with a vision to provide world-class, superior quality, Information Technology services to businesses Australia-wide. Our growing client base has come to trust and value our expertise, professionalism and tailored service approach.

We have worked hard to create a company that can set the standard for service delivery whilst providing a fulfilling and enjoyable environment for all of our team.

About the role

We are excited to welcome an energetic and motivated Level 2 Service Desk Engineer to our team. This full-time role will be based within our Perth office in Osborne Park where you will provide a mix of remote support to our clients nationwide and occasional on-site support to our Perth-based clients.

The role offers a diverse workload servicing a range of professional service clients, working with a multitude of technologies, ensuring that no two days are the same. This role will suit an efficient, customer-focused engineer looking to grow with us as we expand our national presence.

Responsibilities:

- Delivering exceptional customer service support to a variety of environments

- Providing support for a mix of servers, workstations, applications, and Microsoft 365 environments

- Liaise with a range of users, suppliers, software, and hardware vendors to ensure an optimal outcome for our clients

- Ensure end-to-end ownership on support requests, providing regular updates to stakeholders until resolution





- Ensuring all actions and resolutions are documented within our ticketing system

- Contribute to the upkeep of client documentation and knowledge base articles to for common issues

- Provide escalated support and mentorship to L1 front line service desk team members and take escalated tickets as required

- Escalate to senior team members/leaders when required

Benefits and perks

- A great working setting with a high performing team

- Bonuses on offer for high-performing team members

- A workplace that places value on attitude and initiative, providing opportunities for progression for individuals that put in the effort

- Hybrid working from home arrangements

- A 360-degree feedback and rewards platform that is used daily by the whole team

- A vibrant social network

Skills and experience

- A minimum of 2 years experience in a L2 IT Support Role (MSP preferred)

- Experience with the following technologies:

- Office 365 / Azure / Entra / Intune

- Microsoft Windows Server and desktop operating systems

- Microsoft Active Directory, RDS, VDI

- VOIP Telephony (3CX preferred)

- Exposure to security related software and processes (AV, EDR, MDR, ITDR etc)

- Experience using ticketing systems

- Strong verbal and written communication skills and professionally presented

- Customer-centric approach

- Excellent time management

- Have the ability to work and perform under pressure in time-critical scenarios

- Hold current C class drivers license and own car

📌 Service Desk Engineer (Level 2) (Perth)
🏢 CT Group Solutions
📍 Perth