Handybin is part of Skip Bin Brisbane Group and has provided skip-bin services to Brisbane households, builders and businesses for more than 30 years. Based in Capalaba, we’re an established local business entering a new stage with plans to grow and improve our systems and service.
We’re looking for an organised, customer-focused person who enjoys a busy, varied role and wants to contribute to the way we work.
About the role
Working directly with the owner and our drivers, you’ll coordinate customer bookings, help plan the daily truck schedule and keep job records and administration accurate.
You’ll follow jobs from the first enquiry through to delivery, collection and invoicing. When plans change, you’ll help find a practical solution and keep everyone informed.
Key responsibilities
- Handle phone and email enquiries, provide quotes and process bookings.
- Coordinate bin deliveries, collections and swaps, adjusting schedules throughout the day.
- Liaise with drivers about job details, access requirements and changes.
- Keep customers updated and resolve routine service or booking issues.
- Maintain accurate customer and job records in Bin Manager.
- Reconcile disposal dockets, assist with invoicing and follow up payments.
- Support general office administration and suggest practical improvements to our processes.
What we're looking for
- Experience in customer service, administration, scheduling or logistics.
- A friendly, confident phone manner and transparent communication skills.
- Strong organisation and attention to detail.
- The ability to manage competing priorities and stay calm when plans change.
- Confidence using computer systems and learning new software.
- A practical approach to solving problems and taking responsibility.
- Experience in waste, transport, construction or equipment hire would be highly regarded
Why join Handybin?
- Work directly with the owner: Have a voice in decisions and improvements.
- Enjoy a varied role: Combine customer service, scheduling and administration.
- See the impact of your work: Help drivers complete their runs and customers receive reliable service.
- Contribute to our next stage: Join an established business with plans to grow.
Apply now
If you are interested in joining the Handybin team as a Customer Service and Logistics Officer, we encourage you to submit your application including your resume and a cover letter. We look forward to hearing from you.
📌 Customer Service and Logistics Officer (Capalaba)
🏢 Handybin
📍 Capalaba
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