We’re seeking a Senior ServiceNow Developer with deep Customer Service Management (CSM) experience to join a long-term program within a large NSW Government environment. The contract is funded through to the April 2027 with strong likelihood of extensions through to end of 2027.
This is an almost fully remote role, with only occasional in office attendance required in the Sydney CBD.
Who Are We Looking For?
A senior-level ServiceNow Developer who has delivered complex, highly bespoke CSM implementations. This setting is highly customised, you’ll need to be comfortable working across customised workflows, complex scripting, and tailored platform solutions.
What You’ll Do?
Lead development across a highly customised ServiceNow CSM workplace
Design and implement bespoke solutions using advanced scripting
Work across complex workflows, integrations and tailored business logic
Collaborate with architects, BAs and stakeholders to shape technical outcomes
Contribute to design decisions within a large, enterprise-scale platform
Support release cycles and ensure high-quality,
scalable builds
What We’d Love To See?
Strong hands-on experience with ServiceNow CSM (essential)
Proven experience building bespoke ServiceNow solutions in complex environments
Solid JavaScript skills and comfort with advanced scripting/customisation
Experience implementing non-standard modifications and intricate workflows
Ability to operate autonomously in a senior capacity
Comfortable working in large enterprise or government environments
Why This Role?
Long-term program with solid funding outlook through 2027
Almost entirely WFH with only occasional Sydney CBD attendance
Complex technical challenges – not just configuration, but real engineering
Work alongside experienced ServiceNow specialists in a high-trust team
If you’re a senior ServiceNow developer who enjoys solving complex problems and building tailored solutions rather than relying on out-of-the-box functionality, apply now!
📌 Senior Sevicenow Developer Sydney (Australia)
🏢 AC3
📍 Australia
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