As Service Manager, you will take ownership of the day-to-day performance of the Service Department, ensuring the workshop operates efficiently while delivering an exceptional experience for our customers. This is a hands-on leadership role with a robust focus on people, productivity, efficiency, customer experience and profitability. Reporting to the Fixed Operations Manager, you will lead, develop and drive the performance of a busy dealership Service Department.
Key responsibilities
Leading, supporting and developing our Service Advisors, Workshop Manager and Technicians
Driving workshop productivity, efficiency and labour recovery
Monitoring and managing daily KPIs, WIP and open Repair Orders
Maximising department profitability and identifying opportunities for improvement
Maintaining high standards of customer service and CSI performance
Managing workflow and workshop capacity to maximise available labour
Ensuring warranty processes and manufacturer requirements are met
Coaching and developing team members to achieve individual and department targets
Building a strong culture of accountability, teamwork and continuous improvement
About you
Previous experience as a Service Manager, Aftersales Manager or Fixed Operations Manager within the automotive industry
Demonstrated success improving workshop productivity, efficiency and profitability
Strong leadership and people-management skills
The ability to coach, motivate and hold a team accountable
Robust commercial and financial acumen
A solid understanding of dealership service KPIs and workshop operations
Excellent communication and customer service skills
Experience within a franchised dealership setting
A proactive, solutions-focused approach to managing challenges and improving processes
Benefits
Attractive salary package, negotiable based on experience
Fully maintained company vehicle and fuel
Uncapped performance-based bonus structure
Ongoing manufacturer and leadership training
Modern facilities and strong manufacturer support
Real career progression within a growing Tasmanian automotive group
About us
Powell Motor Group is a proudly family-owned Tasmanian automotive group representing LDV, Mahindra, KGM, Foton and LEPAS, together with one of Tasmania's largest pre-owned vehicle operations. As our business continues to grow, we are looking for an experienced and commercially driven Service Manager to lead our Service Department and take its performance to the next level.
📌 Service Manager – Automotive Derwent Park (Australia)
🏢 Motorvation Auto Sales
📍 Australia
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