You are a reliable, diligent and customer focused person who will respond to all customer enquiries in an accurate and timely manner. You will have previous retail and contact centre experience from which you can demonstrate your passion for customer service and be able to provide solutions to our customers based on our product range.
About the role
The Customer Service Team have a fantastic opportunity for a team member to join the contact centre on a 6 month contract. Your role will be diverse, supporting our customers with their sales and technical enquiries. You will be providing support over the phone, via email and web chat while liaising with the product team, logistics providers and the warehouse to ensure resolution of all customer enquiries. Your technical knowledge will be a excellent advantage in resolving queries and you will take ownership of any admin duties required for your customers. We offer flexible working arrangement.
Your background
Previous experience in a retail or contact centre environment is a must
Technical or electronics background knowledge is favourable
Professional communication skills
Confidence in dealing with difficult customer situations
Solution focused mindset
Attention to detail
Willingness to learn current skills and succeed in the business
What’s in it for you?
We have a generous team member discount, offer long term career development and security in a challenging and rewarding role and support your continued growth throughout your career with Jaycar.
Who we are
Jaycar is a leading Australian and New Zealand electronics retail company that is committed to providing our customers with quality, range, and value for money. We have a passion for electronics and are proud of the unique products we bring to our customers. We are 100% Australian owned and operated with 100+ stores in Australia and Current Zealand.
If this sounds like the company and the role for you apply today.
📌 Customer Service Representative 6 Month Contract Eastern Creek (Australia)
🏢 Jaycar Electronics
📍 Australia
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